Kendal Central hotel

As a regular user to Premier Inn through work I as quite disappointed that your bar selection of drink was at a bare minimum. No draught beers at all. And the bar staff seem pretty unsure about what was what. The que was 10 - 12 deep . I left and eat else where.

Nice room poor food experiences. Eggs at breakfast so rubbery they bounce off the floor.Burned bacon and sausages were horrible.

Terrible experience ever! Paid for premium room but no air conditioning in a hot weather! Window is fixed can’t be open. Provided a fan with max 1 hour on, have to re adjust the timer every hr if you need the fan on again. Didn’t have a relax and good night sleep! When requested for changing a room, the response was whole hotel is the same ! The impression we get from the hotel was there is no plan to fix the problem, and we have booked 4 nights here ! Wasted my holiday this time ! Very unsatisfying! Not relax at all !

Was in Kendal for my son's wedding. Had a lovely stay with friendly, helpful staff. Can't think of a negative thing to say.

We've stayed at this hotel before about 6 years ago and standards have dropped since then. I don't know whether it's a management issue or higher up the chain? It felt very understaffed everywhere. Breakfast was a very depressing experience, hardly any staff some days, food was left to run out and we had to keep asking for basic items. Tables were not cleared and there was a couldn't care less attitude. The coffee machine was broken for 2 days and probably still is! The standard of cooked food was very poor. The rooms were tired. We had a Premier plus room and there were hooks missing in the bathroom and grouting not particularly clean and the fan was full of fluff. Cobwebs in the bedroom and some dust. The bed was ok. It was very noisy from traffic and the outlook was of a building site. The air conditioning was temperamental. Our friends were in an accessible room and the bed was so soft they couldn't sleep. Christine on reception and everywhere did her best for us. Training is needed and a more helpful response. Parking is chargeable and you have to pay each time you leave the car park. Premier inns in different locations are variable standards but most seem to be understaffed and overpriced now A positive was the central location. The negative was how many 'out of order' signs were around the place. Sadly we won't stay here again.