Kendal Central hotel

Where to start - room dusty, no hairdryer or spare pillows. Breakfast a farce as missing a staff member (no contingency plan). Coffee machine off for half an hour for cleaning, no cutlery, plates kept running out. I felt sorry for the staff, putting different hats on every 2 minutes but such a poor customer experience. Feels like the company is cutting costs by cutting hours and it’s the staff and customers who suffer. PI used to be consistent quality and my go-to but not anymore. Profits before customers.

When we got to the room there was a hole in the wall cob webs on the lights couldn't see out the window so dirty 1 chair to sit on the whole place not clean paid for full English breakfast no hot food very very poor would definitely not recomend staying here.

Thursday 28th August. We arrived for our payed early check-in at around 1pm , my partner was greeted by a rude female member of staff on reception while I used the toilet, she told him we can't check in until 3pm, but never apologised when I arrived told her our booking information. I asked her was everything OK and she said would I be ok if I had to work while sick, I just wanted to get in our room at this Point. I requested to be booked in for 6pm dinner and 8am breakfast for the following day. 6pm comes we go to dinner and the young lady said our room number 11 isn't down for a booking, she managed to still sit us down but again, not a great start to our 1st night out of 3. The food in the evening was absolutely shocking, did not get asked is everythingok with the food, breakfast was edible. Friday. Day two we where struggling to cool down our room as the air-conditioning heating system was stuck on temperature 25 it would no go any cooler at all and our window was a sealed window it did not open, we asked reception for help with air con and they offered us a fan to be brought to the room. We waited over an hour to the point I had to personally to reception to collect it myself then carry it back. Saturday. I asked Christine to book 9am for Sunday morning breakfast. Then we went out for most of the morning, when we got back after lunch time I asked Christine on reception is there nothing else you can do to cool down our room as the fan is just blowing hot air around. She told us it will be cool soon just give it time to set in. The heat in the room was stifling and did not change. I phoned reception and she told us the system was broken, they moved us to room 110 on the 1st floor, even though it was a family room we did not have a bath and the tv was set to blind tv, took a while to fix. I returned the room 11 key back and just to make sure breakfast was still booked I asked, has the room number for breakfast been changed, then told breakfast was not booked for Sunday, I was just fed up at this point. We will never return to this particular branch.

Good location. Near the center of kendal and close to bus and train stations. We enjoyed our 2 night stay. Unfortunately there were staff shortages while we were there. In the hotel and restaurant. Causing check in delays and had to keep asking and waiting for cups plates andfood to be replenished in the restaurant. Inspite of this the staff on duty where very friendly and helpful. One member of staff (Christine) was excellent. She was a jack of all trades. Cleaner receptionist and waitress etc We think if it hadn't have been for her at times the place would have crumbled. Even under pressure she was very friendly and nothing was too much trouble. She deserved a medal 🏅

Lovely quiet hotel and great location right by the town centre. Staff very friendly and super helpful. Parking is £7.00 for 24 hours for hotel guests. Rooms are a good size and have air con you can control.