Kendal Central hotel

ta-ratings-img(2154 reviews)
  • Premier Plus rooms

A great base for visiting the Lake District, near Kendal Castle and the World of Beatrix Potter

Hotel FacilitiesSee all

Chargeable onsite parking

Rooms with a view

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Exterior at Premier Inn Kendal Central

Parking at Premier Inn Kendal Central hotel

Our rooms

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

See all facilities

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

Standard double with a view

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

Restaurant

Premier Inn restaurant
Breakfast

Reviews for Premier Inn Kendal Central hotel

1-2 of 2,154 reviews

"Avoid"
Thursday 28th August. We arrived for our payed early check-in at around 1pm , my partner was greeted by a rude female member of staff on reception while I used the toilet, she told him we can't check in until 3pm, but never apologised when I arrived told her our booking information. I asked her was everything OK and she said would I be ok if I had to work while sick, I just wanted to get in our room at this Point. I requested to be booked in for 6pm dinner and 8am breakfast for the following day. 6pm comes we go to dinner and the young lady said our room number 11 isn't down for a booking, she managed to still sit us down but again, not a great start to our 1st night out of 3. The food in the evening was absolutely shocking, did not get asked is everythingok with the food, breakfast was edible. Friday. Day two we where struggling to cool down our room as the air-conditioning heating system was stuck on temperature 25 it would no go any cooler at all and our window was a sealed window it did not open, we asked reception for help with air con and they offered us a fan to be brought to the room. We waited over an hour to the point I had to personally to reception to collect it myself then carry it back. Saturday. I asked Christine to book 9am for Sunday morning breakfast. Then we went out for most of the morning, when we got back after lunch time I asked Christine on reception is there nothing else you can do to cool down our room as the fan is just blowing hot air around. She told us it will be cool soon just give it time to set in. The heat in the room was stifling and did not change. I phoned reception and she told us the system was broken, they moved us to room 110 on the 1st floor, even though it was a family room we did not have a bath and the tv was set to blind tv, took a while to fix. I returned the room 11 key back and just to make sure breakfast was still booked I asked, has the room number for breakfast been changed, then told breakfast was not booked for Sunday, I was just fed up at this point. We will never return to this particular branch.
"Great location"
Good location. Near the center of kendal and close to bus and train stations. We enjoyed our 2 night stay. Unfortunately there were staff shortages while we were there. In the hotel and restaurant. Causing check in delays and had to keep asking and waiting for cups plates andfood to be replenished in the restaurant. Inspite of this the staff on duty where very friendly and helpful. One member of staff (Christine) was excellent. She was a jack of all trades. Cleaner receptionist and waitress etc We think if it hadn't have been for her at times the place would have crumbled. Even under pressure she was very friendly and nothing was too much trouble. She deserved a medal 🏅
"Nice quiet location"
Lovely quiet hotel and great location right by the town centre. Staff very friendly and super helpful. Parking is £7.00 for 24 hours for hotel guests. Rooms are a good size and have air con you can control.
"Good location."
Good location, car parking. Everything you need in the room for your stay. The food available onsite was acceptable. Would stay there again.
"Extremely disappointing – Islamophobic comments by receptionist"
I stayed at Premier Inn Kendal Central on 25th July 2025. At checkout, I overheard Islamophobic remarks made by a receptionist in conversation with another guest. They did not realise I could hear, but I clearly did, and it left me feeling humiliated and degraded. I reported this to Premier Inn Guest Relations. They investigated, confirmed they would not dispute my account of the comments being Islamophobic, but refused to provide any remedy or compensation, citing lack of audio on CCTV and staff confidentiality. They also declined to explain what action was taken. As a Muslim guest, I expected Premier Inn to take a much firmer stance against discrimination and harassment. The response left me feeling dismissed rather than reassured. I am now escalating this to Whitbread Head Office and the Equality Advisory Support Service. I would caution other guests from minority backgrounds to be aware of how complaints of this nature are currently handled.

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Hotel contact information

Phone: 0333 003 1745