Kendal Central hotel

Staff superb but working with little or no support from management ! Restaurant had shortages of basics, evening menu had no chicken breasts or prawns which featured in several dishes, one evening our 19.30 supper was finally delivered nearly two hours late, breakfast just as bad if not worse, replenishing anything on the hot buffet was hit and miss ! beans, bacon etc all ran out but was replaced ad hoc, only once did we get a full breakfast with all that we wanted , I felt embarrassed for the staff who had to deal with all the complaints, parking was abysmal especially for blue badge holders, just two places and minimal parking for others, told to use car park 4/5 minute walk away , usual parking blocked out for refurbishing purposes we should have been notified so we could have changed to a venue more suitable for our needs, have stayed 15 + times at Premier Inn’s but unlikely to do so again or recommend the brand, awful six day , management should be ashamed of understaffing and shortages in basic provisions

Hotel parking very limited due to building work but a good alternative is the county hall car park nearby which from the North avoids all the traffic in Kendal. Evening meal in the "social cafe" was not good in terms of service. Only 1 staff waitressing (and also running reception) + 1 chef. the poor girl was run ragged and it wasn't even that busy. It took 2 hours from arriving to finishing my meal. 45 minutes to get the main which then had tepid chips but there was no way I was sending it back, then another 40 minute wait for dessert. Breakfast was better with more staff. We also thought the restaurant was cold but others were sat in shorts ! Prices are getting expensive at Premier Inn so they really need to sort out their staffing levels to improve the meal experience. This is not the first premier Inn the food service has been like this.

The Hotel was in a good location, we arrived for a three night stay. Parking was difficult but the reception allowed us to park in the staff car park. The rooms and restaurant were excellent . We had intended to eat in the restaurant for the three nights but having waited an hour and a half for our evening meal we decided to eat out on our last two nights. Sorry for being negative on that point but they were very short staffed with just one staff member working in the restaurant. However I must mention Megan who was on duty the first night did her best to help everyone. A special mentioned , and I hope it’s noted was the brilliant effort by Beth who was on duty the mornings we went for breakfast, she was so kind and helpful to all the guests , it really noticed that she did her very best , didn’t show any frustration with the pressure she was under , an outstanding member of staff. We would definitely stay again but hopefully you would have more staff on duty by then. Thank you Philip

Recieved an email weeks after booking informing us the car park and resturant would be closed during our stay, even though resturant and parking was advertised when booking. Also advised there was some renovation work going on so "MAY experience "SOME" noise. We were staying in room 107 directly above the renovations, and at 7.45am we were all woken by incredibly loud building work. The window could not be opened due to the dust and the volume of noice, you couldnt hear the person speaking in the same room. I informed reception and asked why were these rooms directly above this work still being used. Was informed there was nothing they could do only give me a card with guest relations contact details. I have spoken to to them and put in a complaint with videos evidence of the noise level. Will up date my review once we have an outcome.

Shot stay for family birthday, close, easy access, to centre of Kendal. Room good value for money, very clean and comfortable. Can't rate restaurant , bar or car parking as the hotel is undergoing improvement which we were made aware of on booking. We were given a complimentary buffet breakfast as compensation. Plenty of reasonably priced parking very close by. Will stay again.