Kendal Central hotel

We had no heating in the room. Spoke to reception on 1st night. They couldn't rectify it. They just offered a free breakfast. They told us maintenance would sort it the following day. When we returned the following evening around 9pm ish. It still hadn't been rectified the room was still very cold. Yet again my husband went to reception where he was told maintenance don't work weekends. The receptionist then offered another room or we could have heaters

Kendal Premier Plus rooms 224 x generally very worn with little sign of ongoing maintenance, tv not working, towel door hooks pulled off wall etc. room 225, well where to start…carpets stained and dirty, I kept my shoes on. Comfy room chair missing, just a small foot stall in corner of the room, desk chair missing, had been replaced with a very old, stains black office chair, presumably from the hotel reception are. Generally a very very tired room. I soon realised why there were signs of long term black mold around the shower tray, the bathroom extractor fan was 90% locked by fluff and dusk, I removed a lot from the extractor so at least the damp air was being removed, (Pic attached after my cleaning) not something I would expect to need to do. That bed, very surprisingly for Premier Inn, was not the best. Generally maintenance seem to be a very big ongoing issue with this hotel. We were not by any means the only people with problems. Though I must say that the 2 staff members, who were covering the restaurant, reception and the whole hotel were excellent and very hard working, it’s a shame they were so let down by their corporation employer. I have in the last year stayed at close to a dozen Premier Inns across the Uk. This hotel rooms were most definitely NOT up to the basic standards of the Premier Inns corporate standards, and as confirmed by the hotel staff not fit to rent…. Notes to this has been added by the hotel staff onto their company computer system. Line most British people, I really don’t like to complain, but this needed to be said….. I’m keenly awaiting a response from Premier Inn he’d office, but I won’t hold my breath.

Arrived with no one on desk. I had to hunt around pub for reception staff. She said use desk button which was up high and no sign on desk to say ring bell. Had night of people stomping upstairs so very broken sleep. I thought ok nice break fast to look forward to but no. Only 2 eggs and 2 hash browns out. Stood for 15 mins with a plate in my hand . Restaurant was not even busy. Mess everywhere. Bar filled with dirty food plates . Hash browns on the door. I told staff who did not tidy but just walked past mess. Was asked to sit down and they will give me a shout. 15 mins later still no word. Eventually got some hot food and when leaving still hash browns left on floor need food cart and lots of dirty table and plates everywhere. After this room key stopped working.... Rang complaints line we can give you a 10 pound refund on your £120 stay........ Don't think I'll every recommend to anyone ever again

Stayed one night Given a good view room of park Lift only went one floor then had to walk stairs to second floor, strange layout. Air con heating wasn’t working No phone in room for reception Went to reception and was given a room heater Was ok Kept room warm. Everything else in room good. The shower had some basic and poor cleaning issues, both shower heads were covered in black bacteria !! Horrid Had a nail brush and scrubbed one of shower heads in less then a minute, So unhygienic and dirty.

Great place to stay. Central location, adequate parking although you have to ppay extra for this. Rooms clean and comfortable. Good breakfast, Reasonably priced