Kendal Central hotel

Millie and Christine on reception are the best. Restaurant gets quiet busy so make sure you book at reception on arrival.

Stayed here for one night in Room 150 - very glad it was a one night only stay as there was an incessant fan whirring noise inside our room. No idea what it was - not the bathroom fan but coming from above a ceiling tile by the door. The toilet seat did not fit - please see photo. Uncomfortable and unhygienic! Room 150 is in an annexe and the window was covered by bushes outside so opened only on peril of insects coming into the room. The cooked breakfast buffet food the next morning was cold and the plates were also cold. We complained and were asked to wait 10 minutes while a whole new breakfast buffet was prepared. We did wait but the replacement was also not exactly warm and the plates were still cold. Sadie, a waitress in the restaurant was helpful in initiating a refund for this. Thank you, Sadie.

I want to thank all staff members for kind and friendly service I received in my stay. Excellent hospitality,good food, close to my work. Thank you all.

I am currently writing this review from a Premier Plus Room at the Kendal Premier Inn. We are part way through a 3 night stay. My wife and I have stayed in many Premier Inn hotels (plus multiple other brands) across the UK and never have we experienced such a disastrous stay than at Kendal. We are reasonable in what we expect, but this stay has fallen far short of that. On arrival and check in, it was clear the staff had no idea at all which rooms had been cleaned, with them having to physically check several rooms first to determine where to place us. We have an included coffee machine with the Premier Plus room, which was missing on arrival. When we raised this and a coffee machine was sourced from elsewhere, we were advised replacement pods were available. We have since asked for replacement pods to be told there are none. The air conditioning / heating is not working, meaning the room is stuffy. The bathroom sink is blocked and it is clear it has not been cleaned for months. The cleanliness of the hotel in general leaves a lot to be desired. We have asked for our room to be cleaned, however this has been ignored. We were encouraged by staff to obtain a refund for our meal deal, citing restaurant issues including a lack of ingredients. We opted for this but were given a complimentary breakfast. We have attended breakfast to find no plates, hot breakfast items that were in fact stone cold along with dirty cups and a sticky floor. We have decided to eat elsewhere and await our refund. For anyone considering booking this hotel, I advise against it. This is by far the worst hotel experience I have ever encountered and it is a disgrace to the local area to expect guests to accept the standards in this property. The management should be ashamed.

A few issues arose but they were dealt with quickly efficiently by Christine with a permanent genuine smile ..premier in should be proud to have such hard working and kind staff