Cockermouth hotel

Came to stay overnight at a wedding. Was with my toddler and arrived around 8:30. There was no staff available so did a self check in. We paid for a breakfast but breakfast lunch and dinner was off the whole time we stayed there. We never received a refund. We saw one member of staff the whole time we were there who wrote our room number down for a refund but never took our names and we never received the refund. The room was clean and did the job but would never choose to stay again. The service was so poor the hotel may as well have not been open.

Checked restaurant was open when we booked However 12 July arrived and restaurant was closed permanently No alternatives or apology from staff No bookings nearby available and nearby premier inn keswick was not interested Resorted to sitting on outdoor bench with sandwich from petrol station! Thanks premier inn

Check in was great, facilities really clean, air con in good order, just a really pleasant time. We will definitely be back!

Here’s a review-style version with personal details reduced: My partner and I stayed at Premier Inn Cockermouth from Friday 26 June to Monday 29 June 2026. We were new customers to Premier Inn and had booked online, paying in full by credit card before arrival. We had also received an invoice confirming a nil balance. After a long drive, we arrived at the hotel and used the reception terminals to check in. The screen stated that a further £15 was owed, even though the stay had already been paid for in full. After waiting, we eventually came across a member of staff by chance. We explained that the charge appeared to be a mistake. She told us it was an error, said there was nothing to worry about, and said she would resolve it. Unfortunately, the stay itself was very unpleasant. The room was not cleaned on any day of our stay, bins not emptied so rubbish just piled up and neither the bedding nor the towels were changed. We found this very unsanitary. We wanted to raise the issue, but there was never anyone available at reception when we needed help, and there was no phone in the room. When we booked, we had expected the Brewers Fayre restaurant to serve evening food. However, we were told it only served breakfast, so we had to make other arrangements and more expense and cost. What should have been an enjoyable relaxing walking weekend in the Lakes was turned into a stressful and unpleasant experience by the hotel issues. When we checked out, again nobody was available at reception. After returning home, I checked my credit card and found that Premier Inn had debited £15 without notifying me or obtaining my approval, despite us being told at check-in that the charge was an error. Overall, we were extremely dissatisfied with the stay. The lack of room cleaning, rubbish removal, the lack of available staff, the unavailable evening restaurant service, and the unexplained £15 charge made this a very poor experience. Based on this stay, I would not be keen to use this hotel again.

No restaurant or bar facilities available only breakfasts, apparently this is the way forward for premier inns, shutting them down. Will not stop at Premier inns with no restaurant/bar available again. Hotel is in remote position with nothing within walking distance and a very busy road and roundabout to cross just to access a garage snack shop.