Cockermouth hotel

Had a 6 night stay in premier inn Cockermouth to visit the lakes for a short break. The reception staff were all really friendly and helpful, the room was close to reception which we had requested due to our child using a wheelchair, the usual premier inn standard, clean room and bathroom, plenty of clean towels and hot water, unlimited tea and coffee sachets available in reception and a large screen TV in the room, A sign at check in when we arrived on the Sunday stating that the Brewers Fayre restaurant was closing for meals at 6pm was initially worrying as we had planned on using the restaurant throughout our stay as the location is quite remote with Cockermouth town a cars drive away we wondered if getting evening meals in the hotel during our stay might be a problem? It seemed to be due to restaurant staff shortages We needn’t have worried , we did book each day for an early evening meal around 5.30 to 6pm as we like to eat early although new staff started during our stay and seemed to get into their new roles well the regular staff namely Andrea and Heather could not have been more friendly and made us feel really welcome. They obviously new their roles well and were a credit to the restaurant they often worked on opposite shifts ensuring the restaurant floor ran smoothly during our stay. The food was hot well cooked and plentiful, the kitchen staff did a great job and we never waited long for the evening meals to be served to us after ordering at the bar. We will definitely stay here again when we next visit the Lake District. Thank you to all at premier inn and Brewers fayre for making our Cockermouth stay enjoyable.

My brother was having coffee while waiting to meet me at the Premiere Inn. I met him in the car park but we were short on time and so I decided not to go in for coffee myself although this had been the plan. We also decided to go on to our next location in his car leaving mine in the car park. I got a huge fine in the post! I am local, have been a regular customer and will now spend my money elsewhere. There was masses of parking space, I did not see the sign, it was a genuine mistake.

as usual for us the room/bathroom was very clean.we had room 219 on the 2nd floor away from the lift and also overlooking the car park so that was fine as we could see our car. the lady on reception was helpful and friendly (think the lady's name was toni) but the others were too when we wanted any info.breakfasts hot and plentiful we both wanted poached eggs which were no problem at all.thanks to the chef!.must give a big shout out to the waitress 'Heather' she worked her socks off as she was on her own but nothing was too much trouble.she knew what we wanted each morning just checked with us and it was ordered.this p inn was a great stay.if we come back up will definitely stay here.thank you.

Usual good standard of Premier Inn with a clean and comfortable room. The reception staff were pleasant and welcoming. We had a a drink in the Brewer’s Fayre in the evening and there seemed to be a decent choice of food. We had breakfast in the morning. Sadly, most of the food from the ‘hot’ selection was cold. The only eggs on offer were fried and the yolks were congealed. There was one lady on duty who was working very hard and seemed to be doing everything.

I booked six rooms for a group visiting town. I tried various ways of making the booking and all were hard work so in the end booked on my personal credit card; I intended to make the booking in corporate name and pay by bank transfer but it just wasn’t possible. I then tried to speak to the hotel to arrange check in but again this was hopeless. I spoke to a central desk who said it would all work automatically. Neurotically I didn’t trust that and it’s a good job I did. I went to the hotel to double check and they said the info I had had on the phone was wrong, I’d have to pay at the desk instead. There was a queue of epic proportions - a party of golfers were checking in - so I came back later - and discovered why there had been such a queue! It was impossible to check in and pay for all the rooms at once; I had to check in for each guest separately and pay for each room one at a time. It took half an hour and made me late for next meeting. There was only one person on check in doing everything (table bookings etc) So it’s a hopeless and laborious booking and check in process, it’s not possible to contact the hotel direct, their central desk gives wrong information and it takes far too long.