Cockermouth hotel

Great staff very organised polite attentive. Rooms were clean and comfortable and fresh. Credit to the manager he was brilliant.

Brilliant stay at a wonderfully clean, tranquil and comfortable premier inn. East car parking, huge restaurant and bar which always felt spacious, relaxed and with nice views. Room was clean and quiet and the meals we enjoyed here pre and post hikes were fantastic. Highlights however were the staff. Busy throughout but always had time for us and to chat and offer a smile which goes a long way. The younger members of staff were exemplary and Sharon in particular shone out as an interested, warm natured person who brightened our day each time we saw her and had time to talk to her. We loved this place and the weekend and the staff absolutely made it!

We stayed recently and were dismayed to find that as the hotel had been unable to receive payment through a booking agency, we had to pay again. The manager, and Carol - on duty - couldn't have been more sympathetic and considerate. We assumed we had been scammed. We are very grateful for their help. The hotel is lovely and we can only complement the team for their efforts. Thank you. 5 stars from us.

Great hotel great staff room excellent & clean as always

Have stayed here many times over the years, due to location. The exterior of the building from the main road looks horrendous and if I didn’t know the interior was ok I’d defiantly not book, just based on that. Needs a good coat of paint and fence repairing. Arrived at 2.56 and asked if it was ok to check. Bit of a lack of customer service from the young man, but pretty standard for this Premiere Inn. I have come across him before and there’s been no improvement. Premiere Plus room pretty standard. Coffee machine and fridge are what makes it premiere plus really. Bath needs some attention as sealant is mouldy in areas am bathroom door also could do with some attention. Good location for West Lakes and onward journeys North. Didn’t book dinner or breakfast due to bad service and food at previous visits.