Cockermouth hotel

Whitbred are clearly on a cost cutting exercise, only one front of house member of staff on who was expected to be receptionist, restaurant front of house, waitress, cleaner. As a result breakfast was shambles, we couldn't get food on either night, and one morning we couldn't get breakfast. The member of staff was friendly, apologetic and massively let down by Whitbred management. We worked out she worked a 16 hour shift whilst we were there. Avoid and spend your money with a local business instead.

Nice place, easy to find and plenty of parking. No breakfast in the morning which was disappointing. However it was plesent

Room was fine but where do I start about their restaurant. Might just be the worst service I’ve ever had. Fawlty Towers? Clearly not enough staff. Had to wait 1hr and 20 minutes for half of the food to arrive. Eventually we were told they didn’t have one of the remaining items and the other item was still being cooked. Got a refund from the manager after another 20 minute wait. He then apologised and told us the chef didn’t know how to cook. Totally dysfunctional but the fault lies with Premier Inn. Just stay somewhere else or at least eat somewhere else

Comfortable bed. And a nice bath. Very peaceful and a perfect location for some great hikes, especially after a substanial breakfast.

Stayed here for two nights, booked plus room and it’s not worth it, it’s an old room with small improvements, a fridge, coffee machine and ambient light behind the bed that was faulty, ( don’t waste your money on the upgrade). We requested for the room to be refreshed, the request was how they like it, told the night before and again the morning we wanted it, nothing done! I took the towels to reception and asked for clean, she replied I’m busy with checking in guests but will bring them up as soon as I’ve checked them in, my wife was in the bath, 45 minutes later she had to get because the poor extraction the room was so humid she felt poorly, got her out wet the floor became extremely slippery, how we stayed on our feet I’ll never know. Don’t write back premier inn asking for the booking reference pretending you care, I complained to the hotel, I complained to head office, I complained on Facebook. They really do not care, Whitbread your hotels used to be great now, well we are searching other ideas for the future😤