Cockermouth hotel

ta-ratings-img(828 reviews)
  • Premier Plus rooms

Absorb the peace and tranquility of Cockermouth, and explore the Lake District too

Hotel FacilitiesSee all

Free parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Cockermouth hotel

Our rooms

Standard double

A super-comfy bed, a powerful shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities
Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

Restaurant

Brewers Fayre
Breakfast

Reviews for Premier Inn Cockermouth hotel

1-2 of 828 reviews

"Excellent customer service"
I have stayed at this hotel before and would do again. Found my room to be clean and fresh. As others have stated, the windows do not open, which could make for a hot room, but a large standing fan was provided, even though it was quite late in the "warm" season (late September). Plenty of parking. Seems like the hotel may be used by numerous truckers as there were a couple of larger vehicles parked up every night, but plenty of overflow parking aswell and never struggled for a space. Didn't eat at the restaurant at all, so cannot comment on that. Got my meals in Cockermouth town itself. Received a very warm welcome from the staff, who couldn't do enough to help, including assisting when I was checking out very early (4.30!) Even then, they were bright and cheerful, whilst being respectful to other visitors still asleep. Ideally placed for exploring both the Western and Northern Lake District, along with the coast. I would stay here again if in the area.
"Good night sleep guarantee a load of rubbish!"
Premier Inn do not honour their guaranteed good night sleep. I had food poisoning from eating at the pub with them, meant I did not sleep all night but they said not their responsibility… Also said the pub hygiene was up to standard (3 weeks later) and therefore they would not pay. I have used Premier Inn numerous times and never had an issue, I will never stop at a premier inn again.
"Poor service"
Slow check in making me late for a wedding. No record of early check in and room wasn't ready as maintenance were in so swapped about after some time. All this whilst I had my newborn son in a harness on me needing to get into a room to feed him and get unpacked. It was difficult getting up and down corridors with all cleaning trolleys out. In the room the window wasn't an opening one and the aircon was poor and didn't lower temperature making it difficult and stuffy with the baby. Lots of other wedding guests had similar check in issues and upon check out the same issues were happening with new guests. Lack of staff was blamed but when I left for wedding they were all stood out in car park on a break and there didn't look to be a shortage of them.
"Excellent Stay"
Me and my partner stayed for 2 nights at Cockermouth site and we were very impressed again with the hotel. The premier plus room was superb catered for all our needs. We did however have an issue in the brewers fayre attached where we waited for 2 hours for food but Alison (restaurant manager) dealt with the issue very professionally she is a total asset to the team thanks again Alison
"Lacks staff creating long waits."
Card reader not working in the hotel ,so cash only. Only one member of staff taking drinks and food orders , people were queuing from the bar to the entrance door , tills weren't working properly, new floor staff were bringing wrong meals to numbered tables, the food over the week was ok given a set basic menu , 3rd night it took 15 minutes to get served and give my food order. The manager stepped in to help out , but that was a total of two staff, my starter of soup was fine as usual , my main of gammon was burnt black and covered with the pineapple, chips and eggs cold ,the 4th day I left as I felt like it would repeat again that evening,not a good experience overall, just a repeat of December last year.

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Hotel contact information

Phone: 0333 234 6527