Carlisle M6 Jct44 hotel

To say it was terrible would be unfair, there's no smoking gun, just a complete lack of effort from the staff. We stayed for two nights for a wedding so there was a whole load of us including kids, elderly etc. Got there at around 9pm on a Wednesday night, had to wait 10 minutes for someone at reception, rang the bell several times. Eventually the receptionist turns up, she'd been getting a latte. I'm not against someone getting refreshments but get cover if you're going to be more than a minute or two. Also, and I know this is pedantic, there were no wallets for the key cards - just a post it stuck to the first card with my room number on it. I'm not complaining about not getting a wallet but it was a contiuance of the lack of care. It's not like the wallets are cumbersome, they should be stocked in the hundreds in the receptionist desk. Got to the room then down to the bar. Last orders at 10pm. There are 20 people in the bar having a good time and a catchup. We're in an industrial park not residential. I don't understand the business logic of why you'd close a bar at 10 when people are still drinking but closed it was. On the way to our rooms that evening there was one of our party who needed help with the stairs. With stairs up or down to every room you'd think there would be a lift. Apparently not, and the stairlift was out of order. Excellent. The next day we left at 10:30am for the day. Returned by midnight to find our room had not been made up nor towels refreshed. I don't think 10:30 should be too late for my bed to be made when checkout it at midday. What were they doing for the rest of the time? As you can see, there's nothing there that is particularly awful (maybe the stairlift), but as a whole it just felt so apathetic toward the customer experience. It was far below what I would have expected from a Premier Inn.

had a great stay, the room was clean and comfortable, and everything was as expected. maisie on the front desk was particularly helpful and friendly, making check-in easy and welcoming. great service and an overall good experience.

Good service. Excellent food. Freindly helpful staff. The best nights sleep I have had in years (no exageration). Having used Premier Inns with no difficuly before, I did not think to mention my mobility issues prior to my arrival. I was initially given a room on the 1st floor which involved a short flight of stairs down ( there was a stair lift I could of used here) but then a walk up 2 flights of stairs and a long walk (50+ yards) to my room. By the time I had dropped my bag and returned to the restaurant I was very unsteady. A member of staff asked if I was OK and having explained my problem she immediately arranged a ground floor room closer to reception and the restaurant. An additional handrail in the bathroom would also have been helpful.

Have previously had good experiences with Premier Inn. However, I tried to book today for July 2027. The booking site wouldn't accept my booking because my debit card expires before the checkout date - even though I was happy to pay today. I called their bookings line and got the same 'explanation'. Ridiculous business model. We will not be using Premier Inns again.

Friendly and efficient staff, comfortable and clean bed/bedroom with a great shower. Very good evening meal and breakfast.