
07 Oct 2026
"Parking Charge notice"
We stayed one night at this Premier Inn and entered our car details on the tablet in Reception as requested. One week after returning home I received a Parking Charge notice from Horizon Parking as the Premier Inn is on private land. Luckily I still had the original booking and invoice so I appealed the PCN and sent the details of our stay. Just had an email rejecting my appeal but as a gesture of goodwill Horizon charged £15! I don't understand where that figure came from and after a 40min phone call to Premier Inn I am awaiting an outcome. Premier Inn Carlisle needs to get their act together as this is the second time this has happened to us at this specific location. We will not be staying again.

01 Oct 2026
JANETDENISE
Manchester, United Kingdom
"No restaurant."
Welcoming. Very clean. Reception team Welcoming.
No restaurant.

30 Sep 2026
"parking scammers"
BE CAREFUL registering your car number plate at check in does not always work , registered my vehicle details, still got a fine for £25.00 from Horizon parking . contacted premier inn head office and they where not interested in helping. If you use this hotel take a photo when you registered your vehicle as you get no other proof of registering when parking , its a complete scam, premier should be disgusted about how they are ripping off customers when parking. Such a shame as i use this hotel on many of occasions when traveling never again.

30 Sep 2026
Stan J
Newcastle upon Tyne, United Kingdom
Trip Type:
Friends getaway
"Premier used to have a good reputation as BnB. Not any more."
The hotel has a perfect position to allow exploration of the Scottish border region. Some excellent roads for bicycling and motorbikes. Rooms were clean and comfortable. What really let this hotel down is the restaurant. Limited choice of evening meals. What was offered must have been prepared by a cook without taste buds. Over spiced to an eye watering degree. Breakfast porridge was a solid mass that could have held Excalibur better than the stone. Hot breakfast just wasn’t hot. Bakery selection was quite nice though.

29 Sep 2026
"None existent wheelchair access"
I am a wheelchair user and the facilities to allow me to get to our room were not working again,the last time we stayed here the same lift was not working
So to get to our room we had to go outside and enter the Hotel via an alarmed fire exit
Therefore for us to go back to use the bar and restaurant we had to out using this same door and setting off the alarm
I stayed in the room all night and my wife had to go and order two portions of fries for us to eat which were cold
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