Carlisle (M6 Jct42) hotel

I Stayed at this Premier Inn for a visit to family. I regularly stay here but on this occasion I received 2 parking charge notices from Horizon parking who run the car park. I did enter the required registration number into the parking machine as requested. The stress this has caused by trying to contact Horizon to appeal has caused me much anxiety to my mental health. The Horizon website would not accept my appeal process and I had to find a contact number to then ring them to be told we don't accept appeals by phone and was given a email address to send it. This should not happen and Premier Inn need to get their house in order and stop causing duress to their guests. I will not be staying at any of their hotels again if they use Horizon Parking and JCT 42 is certainly off the list .

Beds ok. Bathroom badly serviced. Cooked breakfast COLD!. There was much to much food, in volume, laid out on counter under the heating lamps. Less volume replenished more often would be better allowing the food to be warm

Checked in just after 3pm allocated Room 130 which was not listed on the signs indicating where to find the room so ended up having to search for it. The room had one tiny window in one corner - restricted light and natural ventilation. Booking had been made weeks in advance so no excuse that it was the last room available. Won't be booking with PI again unless absolutely no other option.

Dirty room dusty bed had been aged but had stains cup and spoons used and bathroom had hairs and scum in bath , stairs also not the best, bed horrendously uncomfortable

We have stayed at Premier Inn many times over the years and have always regarded it as a reliable choice. Unfortunately, this stay was nowhere near the standard we have previously experienced. The room was dirty, the shower was extremely poor, and the restaurant was a major disappointment, with around half of the menu unavailable, including a number of drinks. The staff were pleasant and appeared to be doing their best, so the criticism is not aimed at them. The bigger concern is that this felt like a hotel being run without the resources needed to maintain the standards Premier Inn customers are paying for. For the price charged, the overall experience was unacceptable. Premier Inn appears to be charging more while delivering less, and if this is now representative of the direction the brand is taking, it risks losing long-standing customers. Very disappointing and certainly not the Premier Inn we have come to know and expect.