
30 Jul 2026
"Dirty & mouldy rooms"
Room was dirty and mould in the bathroom. The bedding was thrown on and not comfortable at all. Staff were not available when I went to complain in the morning they were on the phones. Raised a complaint when I got home to be told I should have spoken to staff in the morning. I had a wedding to attend and could not wait around. They don't care the rooms are dirty and mouldy!

27 Jul 2026
Traveller2363
Rotherham, United Kingdom
"Great central hotel in Carlisle"
This is a great location very near the m6, with lots of parking spaces. Room fully equipped with bed, bathroom, kettle. On site is also Brewers Fayre. The hotel is about 30 minutes walk into the city, this was ideal.

19 Jul 2026
"A warm night"
Most things as you would expect. However it was a hot day. No air conditioning in the room and windows that would only open about 6 inches. Outside the window was the output from the restaurant's air conditioning unit... adding heat and considerable noise. Seriously considered going to sleep in the car and having the air conditioning running. Some of the medication that I take makes it difficult to cope with heat.

17 Jul 2026
"Great stay!"
I’ve been staying at the Carlisle Central location for a night or two here and there all year for work. It’s wonderful to be greeted by the same friendly faces when away from home. The staff are always helpful, and go out of their way to assist me if I have any questions or requests. It’s a great location for traveling around the region and into Carlisle center. Rooms are clean.

16 Jul 2026
"Disappointed/rigid policies which exploit people"
Tried to book a room with 3 beds (family) which was available. When i tried to explain it would be a support worker with two adults who they would be supporting, they said they could only allow up to 2 adults and 2 children in the room. If it was 3 adults i would have to book another room. I can't do this as they might need the support in the room and for safety can't be on room on their own. When i asked why they just said it was company policy. Very disappointed, thought this was exploiting people abit especially circumstances like this. When i tried to explain my situation they said they spoke to a manager but they also said no. Very disappointed. Won't be using them in a hurry again.
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