Carlisle Central North hotel

I have stayed in many hotels but never came across a staff member like Natasha 5* perfection doesn't cut it exceptional a friendly face the warmest of welcomes helpful in every possible way the attention to detail and the smoothest of check ins and every detail shared and information passed on throughout my stay Natasha was consistently excellent and not just a one time event if I could give Natasha 100 stars i would customer service second to none. I am sure I will never come across another receptionists like natasha as I never have to this day you're definitely unforgettable and for all the right reasons. Thank-you for perfection the world needs 100 of you. Fabulous

I stayed at this hotel with my two young child, a 3 year old and a 6 year old. The 3 year old has Severe autism. We have stayed at other hotels and he enjoys the change so we decided to book this Premier Inn Carlisle Central North. To our disappoint. The hotel is very old and the carpets smell and the whole room smells of damp. This smell is so strong it the kids started to cough. When reported this to the person at the front desk. They told me this is due to the age of the hotel and there is nothing that can be done. I am shocked that they can charge so much for a hotel in this condition. The other issue we had was the room was right next to the staircase so people going up and down was heard late into the night and early morning. I reported this to the Premier Inn Guest Relations and they tell me as I did not report the noise during the night they will not give me a refund as its not covered under their a good nights sleep policy. I pointed out once we had managed to settle our boy who has autism. Its not possible for us to open the door to leave as he would run out. BUT clearly the person who is dealing with my feedback has no idea about this and refuses to discuss the matter anymore. So very disappointed with this. I strong recommend to avoid this hotel if your planning on enjoying your time away.

Lovely clean room and Tracey on the desk was amazing as somehow we had messed up our booking! Very convenient location for the M6

Tracey checked us in for our stay and was incredibly helpful and friendly. The staff in the restaurant were very helpful also.

A warm welcome form teh staff - but that's about where any positivity ended. The whole place just felt dark and dirty. There were bogies on the wall of the shower - a lovely gift no doubt left by the previous occupant of the room that simply weren't cleaned by the cleaning staff. There was what must have been several years of grime on the top of the hand wash and shower gel. Nothing abojut the place felt fresh or clean. Breakfast itself was ok - but the restaurant also felt like it needed a jolly good clean.