Barrow-In-Furness hotel

Emma and Amy are the most amazing receptionists, they both went the extra mile they went above and beyond, I would recommend this hotel for there customer service, there banter was class as well

Stay here a few times a year. Always great presentation and friendly efficient staff. Just a one night stay on this occasion but the usual high standard . Emma was really on the ball at my arrival and after I ordered a takeaway that was delivered early Emma was good enough to bring it to my room ! Also later rescuing me again when I had a struggle with the vending machine ! She’s a star ! 😀

Staff are without fault. Very helpful. If you need to use a laptop for work or want to stream TV through a device I recommend you never stay here. Internet is literally non existent. The Brewers fayre attached to it for breakfast and dinner served food I wouldn't feed a stray dog.

Staff are extremely helpful, I was there long term for work. Bed was comfortable, loads of hot water for a bath. Black out curtains were good and it was quiet during the day for people who want to sleep on nightshift Windows don't open which I think is a fire risk and can't get any fresh air into the room. Have to pay £3 per day to park at the hotel

Firstly, the reception was staffed which is a real positive. Without exception, all of the staff from reception to cleaner were both pleasant and efficient. Unfortunately, the staff have proven to be the only real positive of the stay. Overall, the appearance of the hotel is very much down at heel and is decidedly more shabby than chic. Despite our room being 'Premier Plus' it can only be described as tired and could definitely do with a refurb. Many of the walls are badly marked. The aircon, when working is incredibly noisy and can make sleeping quite difficult. It also frequently cuts out, so maintaining a constant temperature can a bit of a struggle. In summer temperatures, it would be incredibly uncomfortable. The main areas of the room seemed clean. There is little to no adjustment to the shower head. In order to shower there is no option but to stand in the slippy area of the bath as the grippy area of the bath is in completely the wrong place to be effective. The shower screen is also ineffective resulting in the floor getting a good soaking and is no doubt responsible for the water damaged bath panel. Whoever designed this, clearly hadn't used it as all of these problems are immediately evident. I'm pretty good with IT/tech but I couldn't get the 'ultimate WiFi' to work even with the additional instructions for Apple devices. I reported this at reception and they were aware of the issue. I was then given a slip with instructions for Apple devices. As this is clearly an acknowledged problem, why not issue this additional log on information on arrival rather than having to ask? Better still, include it with the other paraphernalia on the desk. This is a real problem if anyone needs to work on anything other than the most basic of tasks. I ended up resorting to 5G via my phone as a hotspot for much of the time which was a decided improvement as it didn't drop out every five minutes. On the upside, the bed was comfortable and clean, but this in itself is not enough for me to overlook the other shortcomings. The breakfast was the cheapest of the cheap ingredients and can best be described as barely adequate. With the bran-flake option, I feel I'd have been better off eating the cardboard box it came in as opposed to the actual cereal. Again, further evidence of cost cutting. The most disappointing element of the stay was having to pay £3.00 per day for parking. Given the amount we paid for the room, this is extremely mean spirited. This is unmitigated greed and designed to do nothing more than extract the absolute maximum from the customer. Over the years, I've stayed in a number of Premier Inns, and have always been satisfied. However, this is now the second time I've experienced very similar problems at opposite ends of the country. This leads me to conclude that all of this is due to company policy. This will now in all probability be my last time at a Premier Inn. Premier Inn used to be utterly reliable and enabled booking at pretty much any location with complete confidence. Now the brand has been so cheapened that it can only be described as unpleasant. As good as the bed is it doesn't make up for the rest. The staff here are really very good. However, I suspect that in common with other branches they will be 'let go' and self-service check in will be implemented. All of this is such a shame as it is now a shadow of what it once was. TOP TIP - get food from the Tesco Express, it's only a five minute walk away!