Wolviston/Wynyard hotel

We booked two family rooms and were assigned two rooms next to one another as requested. The rooms were dusty, particularly the headboards. (See pics) There was dirt, dust and grime in every corner of the room. The window sill and window frame was mouldy. (This wasn't noticed until the next day as the curtains were closed when we arrived.) There were hairs on the toilet. Grime round the sink. I knew we were only there for one night and thought we would just get on with it. But when I looked under the bed for something and saw lots of sweets etc from previous guests - I was disgusted. The hallway didn't look like it had been hoovered in years. There was a hairball the size of a tennis ball in the corridor that we repeatedly walked past. (Cleaners were around going in and out of rooms.) Around the edges of the corridor the dust and dirt was so thick. We paid for ultimate wifi - which was as good as useless. It was worse than the free wifi! We spoke to reception and they gave us a card to call someone else. We complained about the room, we were given a card to tell someone else. They just didn't seem interested. I mentioned about the hairdryers not working in both rooms to be told that I wasn't using them correctly and that I had to hold a button in. One of them needed the button holding in, which I knew. However, the noise that came out of it, it was rattling and making noises like it was going to blow up. I borrowed the hairdryer from our second room. This one did not have a hold in button. But it just kept cutting in and out like it had a loose connection. Both seemed dangerous to me. It is worth noting that we have been staying in Premier Inns in this location for over a decade. It used to be more frequent than it is now. However, we have never known them to be this disgusting. The rooms have been changed slightly. There is hardly anywhere to put stuff. Just a tiny rail for a few clothes. A tiny round table. A little ledge by the mirror that is so close to the door, it is tricky to get in and out. My 5 year old also hit his head on it as it is so close to the door. Family rooms used to be a lot bigger. These seem very small. With VERY little storage space. I feel lucky that we didn't eat there as I would not trust the hygiene. I have logged a formal complaint through the card that we were given. Will wait to hear the outcome.

Don’t bother staying here the new premier inn isn’t as good as the old ones. The shower is very basic not a power shower, no bath and it smelled of urine in there to. The closet space is too small to put your clothes & personal effects on. There is probably enough space for one night but no longer. There was only one member of staff on for breakfast trying to greet visitor's, wash up and take orders, the Breakfast was Luke warm when it arrived. So I wouldn’t recommend staying there and I won’t be staying in the newer premier inns in future looks like it’s been done of the cheap very disappointed.

Used this hotel a lot in the past for business and even though I stayed in a premier plus room, the general cleanliness of the hotel has gone downhill. I probably wouldn't stay again

If my fellow citizens of the land of deep fried oreos & cheeseburgers are going over yonder to Yorkshire and whatnot, y'all need to hit up the Premier Inn chain. I ain't lying to y'all; good prices, usually find 'em associated with the "service stations" (aka, rest areas they have on their diet Interstates). Just a wonderful experience all around!

Called in for breakfast. 100% recommend. Alex and Tonnika were fantastic. Breakfast 10/10 poached eggs were perfect. Will definitely be back