
07 Nov 2026
Magicworld2
Hemel Hempstead, United Kingdom
"If only customer service was a priority"
Upon arriving at the premier inn, there was a queue, not a problem at all. The person in front of us was complaining about their bathroom not having been cleaned, so another lady came and asked if she could help us, I said we were checking in. To which she ignored me and started to talk with her other colleague and the person complaining. She then came back and asked if she could help, and took my name. She then asked for the booking reference. I looked it up on my phone and started reading it out, to which she, once again, spoke with her colleague, ignoring me! I stopped reading out the reference and waited. She then looked at me and asked if I had the booking reference, which I informed her I had already started reading out. I'm sorry, but first impressions count, and this was a really bad one, to be asked something twice and then ignore me, twice is not good customer service at all.
Luckily, we managed a good night's sleep, although some lights in the room didn't work, the bathroom was old and tatty looking and the extractor fan hardly worked at all.
Would not stay again, purely from the lack of decent staff.

06 Nov 2026
Gotthard56
Neston, United Kingdom
"Always a great stay!"
Always enjoy Premier Inn rooms with comfortable beds. Everywhere was spotlessly clean. Plenty of extra coffee/tea bags/milk in Reception. Reception staff always friendly and helpful.
Following the closure of the Beefeater chain, Premier Inn now provide breakfast and evening meal only for guests.
We really enjoyed our evening meal (tip: take up the offer of the meal deal of two courses and a drink) with plenty of choices. Our waitress Madina was so friendly and helpful. Wine prices are very reasonable and makes such a nice change from the usual rip off prices charged these days at restaurants.

05 Nov 2026
"First visit to Teesside"
Staying over for a couple of nights from down south. Great mixed grill in the evening and lovely poached eggs in the morning for breakfast 👍🏻 greeted as I walked in for breakfast with a smile and a happy mood great way to start the day…

04 Nov 2026
"Breakfast service women Bev"
Great service on a morning in the breakfast area, a lady called Bev was lovely and very helpful. Very bubbly lady with a great smile on a morning.