Stockton-On-Tees (Teesside) hotel

I have a disabled partner and accessibility rates highly in my reviews. Premier Inn has a very good reputation for disabled access and ability to book, on its website, rooms including disable options at fine detail. GOOD POINTS: - Situated in a very attractive spot, close to the Tees tidal barrage. Many sporting amenities nearby. - Very friendly and helpful staff. They were happy to let us take the wheelchair in and out through a fire exit rather than the tricky route through reception. - Good food service at the Beefeater (Talpore) pub next door - open all day, also a good venue to meet friends. THE DOWNSIDE: - Bedroom facilties below expectations. Bed only standard double bed size. We usually expect larger than this. A disabled person needs the extra bed space when sharing with a partner. - Not a walk-in shower; a low-height bath with shower over instead. We were aware of this at time of booking, and the height of the shower was clearly stated and checked before we booked. However we found that the grab rails, though numerous, were not ideally situated and my partner found it very difficult to grasp two at once, as required. SUMMARY: Overall a little disappointing - not as good as other Premier Inns where we have stayed. It has many good points at a sensible price and would be well worth consideration by non-disabled people. However we are not likely to be staying again; other hotels in this area can serve us better. I can award only three stars.

My third stay here, it’s a great location. The beefeater next door does the standard food well. The bar side needs decorating and new tables and chairs. With the campsite at the back and the white water place out front I guess it gets well used! The walk along the River is nice and to the infinity bridge and back is a couple of miles on flat paths.

Warm and welcoming feel. Staff in hotel were lovely and friendly also in the adjoining pub where we had a lovely evening meal and breakfast in the morning. Room was clean, towels and fan were provided. Tea/coffee in room. Vending machines available in hotel reception.

This was the worst premier inn I’ve ever stayed in. The room was tired and had stained carpets. The bed only had one pillow each which had a very strong smell of sweat. When I asked at reception for different pillows they explained there were no clean pillow cases so had to use the additional pillows from the top of the wardrobe. These pillows had clearly been used and were not clean. We were brought two additional cushions. Later I went to reception to ask to upgrade to the meal deal and was met with hostility. I felt awkward and apologised saying I felt like a pain. The male at reception then said “yes you are, don’t come back again”. I’ve honestly never been so badly treated especially when we’d paid next to £100 for the privilege. The hotel was in a terrible state of repair and the reception staff were so rude. The room was damp, the door frames were battered, there was a hand mark in the headboard. The housekeeping staff were lovely and the staff at the restaurant were also lovely - they didn’t seem surprised at all with our experience of the premier inn reception staff. I would never return here and would strongly discourage anyone else to. It was a dreadful experience.

Very pleasant stay at the Premier Inn, also benefits from a lovely location by the Barrage. Room nice and spacious, bed very comfy, bathroom clean and shower hot and powerful. Breakfast at the Beefeater next door was very good as well. Wide selection, cereals, breads, fruit and full english items. Bev was a superstar, always pleasant and looked after us. Ate there twice for dinner and again was tasty. £22 for a ribeye was probably a bit too much for what it was, however the triple cooked chips made up for it as they were amazing!!