Durham North hotel

Friendly helpful staff, great location and good 2 nights sleep in a clean comfortable bed and room. Ample parking. Good decor and great buffet breakfast with helpful friendly staff.

Hideous hotel. 1st room stunk of damp, moved to a disabled room that was boiling hot, no air conditioning and bed uncomfortable. Had to go into town to eat as the restaurant was closing in 2 days and hardly any food left, had to have breakfast there and many items missing, if this had been advised at the time of booking would not have gone here. Worst Premier Inn I have ever stayed in and Guest Relations said to contact the hotel for a possible refund for breakfast.

Difficult to find using satnav, but, on arrival, parking was easy and there was a pleasant welcome from the receptionist. Very good standard of room which was expected given the usual consistency of Premier Inns. The only downside was that the onsite restaurant was passing into different ownership a fortnight after our stay. So the Mealdeal was farcical. A printed sheet purported to be the thinned-down menu for that day. However, a number of dishes listed there were unavailable. The only pleasing aspect of dining was the service of the staff who did well in trying circumstances. Happily, the staff assured us that they would have jobs under the new regime.

Truly terrible experience. The room was 28 degrees when we arrived which made us feel very uncomfortable. I asked if there were any cooler rooms as we were leaving for the evening but I was told that there wasn't, instead we were given an extra fan. To make things worse, the extractor fan I the bathroom was broken and after a shower the steam had nowhere to go and made the rest of the room feel extremely humid. I expected that the room would have cooled significantly when we arrived back at 11:30 pm. Instead, the room was 29.5 degrees! This made sleeping very difficult and uncomfortable. Needless to say, we did not get a good nights sleep. On checking out, we were told by an individual that this particular wing of the hotel is an extension to the original building and always gets hot and is hotter than the rest of the hotel. They could not believe that we had got through the night with that heat! On check out I complained about the temperature issues but was told to contact the company to lodge a complaint. The staff member acknowledged that the rooms in that part of the hotel can get very hot. Premier Inn dismissed my complaint as the website does not advertise that the hotel has air conditioning. My question to them is that if this is a known problem, why has it not been fixed!? Extremely disappointed with the whole experience, including the complaints process. I would not expect a hotel room to be 29.5 degrees, it would have been cooler to sleep outside! Shocking!

Lovely staff on reception- always willing to help and will do anything for their customers. Although the hotel is an older one, the cleaning team have the place immaculate. Looking forward to our next visit when we can have a better breakfast inside the hotel instead of Brewers. Nice to be close to the shops behind which is a good perk of the hotel.