Durham North hotel

This was our fifth visit to this site ,main features that are lacking is sat nav location is not good as you are led into a retail park up a bus lane before realising premier inn is behind marks and Spencer but have to leave park and drive round .rooms could do with air conditioning as they are too warm but this will never happen as premier inn is more focused on profit rather than costomer satisfaction. The main change this time was they have sold the brewers fayre where it was breakfast and dinner in a fantastic atmosphere, play area for kids ( we stay because of proximity to homeside park -large children's activity adventure, ) the staff were fantastic and good value for money .it has been sold as it was not profitable enough- better signage would help. The fantastic breakfast experience has now been replaced with a small claustrophobic room too small for use too many tables and not enough equipment and display / serving areas which everyone is trying to use at same time. the staff are fantastic but can only work with the small and insufficient areas. Again a drop in costomer satisfaction in the name of more profit from someone who has never paid to stay or worked in a Premier inn

Room (first floor) was unbearably hot from evening to our 9am check out time, even though the daytime outside temperature had been below 20 degrees C all day (a grotty looking pedestal electric fan was already in place in the room but sounded like it was on its last legs so did not keep on). Hotel was very noisy with doors constantly banging even at 11pm, and the whirring of the fan in the room next door. Bathroom smelt of damp and was a bit tatty, but appeared clean, as did the bedroom. Was very glad to only be staying one night - high point was friendly member of staff on desk at check out (don’t know his name) - Saturday 16th August @ 9am. Lots of parking.

I was expecting more at this hotel , given the favourable reviews. In fact we found it quite a downbeat place. It's annoying to reach as you have to go to the Arnison Centre roundabout and come back. The Brewers Fayre was closed as of the end of July. Something was operating at the site but there was no publicity in our rooms so I have no idea what it was. There was no cut through to walk to the Arnison Centre. The hotel is large so it felt a bit of a faff carrying our cases upstairs and along a couple of corridors to our rooms. The rooms, like the hotel, were standard Premier Inn rooms- nothing special. No air conditioning. the Wi-Fi broke up a few times. All in all I doubt we would return.

Friendly helpful staff, great location and good 2 nights sleep in a clean comfortable bed and room. Ample parking. Good decor and great buffet breakfast with helpful friendly staff.

Hideous hotel. 1st room stunk of damp, moved to a disabled room that was boiling hot, no air conditioning and bed uncomfortable. Had to go into town to eat as the restaurant was closing in 2 days and hardly any food left, had to have breakfast there and many items missing, if this had been advised at the time of booking would not have gone here. Worst Premier Inn I have ever stayed in and Guest Relations said to contact the hotel for a possible refund for breakfast.