Bishop Auckland hotel

Excellent hotel. Great size family rooms. The staff were helpful and friendly. Great location for surrounding area, Kynren, Beamish, Angel of the North and Durham. Situated near some handy shops and food options

Anothe excellent stay, fantastic staff, great room, comfy bed, free and plentiful parking. Had to wait 10 minutes for hot breakfast buffet to open which was a bit odd as breakfast was supposed to be 7-11 and we arrived at 8:20am and other people already seated were eating a hot breakfast, there was no explanation given!

Booked a Premier room for the aircon and walk in shower. Entered room to find it grubby with a dirty table, crumbs on chairs, urine stains and worse on WC, and we found the next day the fridge wasn’t working, ruining our supplies. Aircon worked well but the noise it made was untenable; it sounded like ten baths being filled and emptied simultaneously. Awful - who signed this off? Room was really poky, too, and the double bed is too small for two people - there is room for a five foot mattress so fit them, please. Restaurant has limited menu as it will close in September. Vending machine in reception not working. Purpose of the bowl standing lamp unclear; it clutters the room (which is lacking space anyway) and provides no useful light. Staff are friendly and helpful and parking is good.

Me and my daughter stayed for 2 nights to meet with friends. Room clean, bed was super comfy but there was a smell of drainage. Good breakfast. Fairly quiet but you could hear the people walking around above us. Friendly welcome when arrived

Ground floor room. In need of an update. Room odour not great. Also had ants crawling on our beds when we woke up. Let them know on reception and the reply was ‘sorry about that’. The rooms needed a better clean. Dust and old sweets left on the floor. The pull out bed also had dirty under sheets on. Unfortunately we didn’t see this until the morning as it was darker when we arrived.