Truro hotel

Always great welcome from Tracy Kelly and all on reception. I stay here for couple nights a week for work. Great new rooms. Its home from home

We've stayed at this hotel a few times. This was definitely our worst experience and we will probably not return. We felt it was looking tired, and there was an air of "not bothering to look after the guests". We were there for 3 nights. Our room wasn't serviced in that time. It was not made clear to us that we would need to ask for this if we wanted it (if they even did that). Bathroom smelled musty. (Our other family members staying there had a worse experience of musty bathroom to us.) Our toilet seat wasn't the correct one for the toilet bowl. Other family members reported the same for their toilets. There was building work going on, which we were notified about, but we didn't expect all the trades vehicles to be parked in the guest spaces, when we could see a nice area they had fenced off that they could have parked in. The food was acceptable and service mostly ok, but for what we paid we felt it was overpriced and they need to take a serious look at what they're offering and the price. I'm sure my other family members won't be returning either. The chairs in the bar area of the Beefeater were in need of repair. Note, this hotel does not have a lift, but we were on the ground floor this time.

Another warm and friendly welcome by the team on reception, as always. We stayed in one of the new Premier Rooms .. absolutely fantastic...very comfortable bed . lovely powerful shower, fridge and coffee machine Very reasonably priced for half term weekend The breakfast was very good, if a bit hectic due the number of guests .Felt sorry for the overworked staff Yet again another excellent stay

Great stay, Phenomenal room. Special thank you to Chelsie for sorting us a room change from a twin to a double room and helping us out!

Lovely clean and affordable room and staff are amazing and so helpful would recommend this hotel to anyone who is staying in Cornwall