St. Austell hotel

0.2 miles from your search location.

Tour the scenic coasts and bays of the Cornish Riviera or take a short drive to the Eden Project

Hotel Facilities

Tour the scenic coasts and bays of the Cornish Riviera or take a short drive to the Eden Project

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St. Austell hotel

Tour the scenic coasts and bays of the Cornish Riviera or take a short drive to the Eden Project

TripAdvisor Traveller rating:

1,553 reviews

Travelers Choice

Guest Rating:

4.5

Based on 1,161 surveys

Location

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Treverbyn Road, Carclaze, St Austell PL25 4EL

Sat Nav Directions: PL25 4EL What 3 Words: ///fries.flexibly.glosses

Directions: From A30, take A391 signposted St Austell. Follow A391 through Bugle and Caluddon roundabouts. Take 1st Exit at Carclaze roundabout. Hotel is located in St Austell Enterprise Park. Next to the Carclaze Whitbread Inn.

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Transport and local information: St. Austell Town Centre 2 miles
Charlestown Shipwreck and Heritage Museum 3 miles
Mevagissey Town Centre 8 miles
Screech Owl Sanctuary 9 miles

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Hotel Parking: Free on-site parking is available at this hotel.

Our rooms

Standard double

A super-comfy Hypnos bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Free Wi-Fi
Tea & coffee facilities
Double or kingsize Hypnos bed
Freeview TV
Powerful shower

Standard twin - double bed and sofa bed

Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* Hypnos bed paired with a sofa bed, which can be arranged into a single bed.

Free Wi-Fi
Tea & coffee facilities
Freeview TV
Powerful shower
Desk

Standard family

Our spacious family rooms include a double or kingsize Hypnos bed, plus a sofa bed and pull-out bed. We also provide travel cots at no extra cost.

Free Wi-Fi
Tea & coffee facilities
Double or kingsize Hypnos bed
Freeview TV
Powerful shower

Standard accessible

Includes adjustable beds (standard wheelchair 480mm height), more space and wider entry bathrooms with lowered baths or wet rooms.

Free Wi-Fi
Tea & coffee facilities
Double or kingsize Hypnos bed
Freeview TV
Powerful shower

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1-5 of {{1553 | number:0}} reviews

13 Sep 2021

Lou8113

Bristol, United Kingdom

Trip Type: Couples

"Unfriendly Receptionists "

One receptionist let down the whole team. She was unfriendly, rude and belligerent. We arrived early for check-in and were told that room was not ready, which was fine because we were early. We went to restaurant next door for a drink whilst waiting. We returned to hotel 1 hour 15 mins later. We were told room still not ready but should be ready soon. We accepted this because it was still just before check-in time. As we waited in reception, another couple arrived and were checked-in straight away. I queried why they were checked-in and we had to wait nearly 2 hours. Was told that their room was ready and ours wasn't. I simply asked why names couldn't be changed around for guests arriving sooner if there were clean rooms available. Receptionists attitude changed. She said it was not that simple but didn't explain. I said that it would make more sense and be more guest friendly. She became rude and aggressive and in the end refused to check me in! I was baffled by this attitude as I had not been rude or aggressive to her. Luckily there was another receptionist there who wad happy to check us in. She was friendly and professional, as were all other staff during our 3 day stay. This incident almost ruined our stay. She let down the company and her colleagues!

10 Sep 2021

sturnerafc

Littlehampton, United Kingdom

Trip Type:

"Fantastic location and hotel"

Just spent a few days in this hotel. It’s in a great location on the outskirts of St Austell. Great for the Eden project and for exploring. Very clean, lovely staff, friendly and always smiling. Nothing was too much trouble. Highly recommended. The attached restaurant was always very busy so we made sure we booked in advance. The only disappointment was that it was so busy (used by hotel residents and lots of locals as well as construction workers working locally) that you were not able to pop in for a drink as most tables were reserved. We had to take our drinks to our room twice as they would not let us have a drink as they were so busy.

10 Sep 2021

briansview

Selby, United Kingdom

Trip Type:

"Premier Inn is now our favoured place"

Idealy situated for touring Cornwall, a stones throw from The Eden Project or Jamaica Inn. 30 mins from Newquay for more hedonistic pursuits. Spotless rooms, fabulous staff, very helpful and friendly. Rooms are clean with modern fittings, no standing in a bath to shower. Very quiet with plenty of plug sockets for electrical gadgets. Food was great value next door at the Carglaze, very tasty, breakfast buffet was amazing.

5 Sep 2021

M2596O

London, United Kingdom

Trip Type: Family

"Family Visit"

Amazing stay at St Austell ,lovely clean rooms even had a sea view ,staff were amazing and were so attentive ,Lisa was so chatty and lovely sorting all our little requests and letting us know the best places to visit ,will definitely be coming back .Thanks all

28 Aug 2021

JoHan123229

Trip Type:

"Not a disabled friendly experience."

We know we were lucky to book this hotel at the height of the holiday season, and due to Covid we expected staff shortages and restricted menus. However, our main issue was where our room was situated in the hotel. Before booking, I checked that we would have an accessible room, and I was assured that our room would be near the front of the hotel as I have mobility issues but don't use a wheelchair. The reality was a shock. Our 'accessible' room was a trek from reception through two sets of fire doors and then three quarters of the way down an extremely long corridor! That was bad enough, but the restaurant we were told was part of the hotel was in fact a separate building, which was too far away for me to walk to so my husband drove me round to it for meals. I don't expect special treatment just honest answers to my questions so that I can make informed decisions about where I stay. The staff were friendly, but I was unimpressed with our room which wasn't as clean as it should have been. In addition, our bed wasn't made. Considering that we couldn't book in until 16:00 to give housekeeping staff time to clean the room, I thought they could have managed to tuck the bottom sheet in! We were told that staff would not be changing the sheets or towels every day due to Covid, which was fair enough, but why not leave two nights' worth of towels in the room? When we checked in we were told that if we wanted anything we should speak to someone on reception, but trekking up and down there to get a few more towels and teabags was too much effort. All in all, we found this hotel worse than any other Premier Inns we have stayed at. In fact, the Travelodge's we have stayed in over the years were superior and a lot cheaper! Sadly there was no choice in Cornwall.

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Hotel description Just a hop, skip and jump from the Eden Project, the Premier Inn Hotel St Austell puts you in the perfect spot for exploring one of the UK's top tourist attractions, as well as the sights and golden sands of Cornwall. Get a slice of history (and a dash of mystery) at the Lost Gardens of Heligan and Lanhydrock. Or taste the harbour life at picture-postcard Charlestown, Fowey and Mevagissey. Then when you're ready to put your feet up, relax in our tasty restaurant, spacious rooms and extra-comfy beds.