Penzance hotel

Room 111 is a disabled room. I use a wheelchair. I phoned the hotel before arrival and they were extremely helpful. They ensured I had a room with a roll in shower and they kindly raised their (ridiculously) low bed on" elephant feet" (see photo) to make the bed the same height as a normal bed (someone within Premier Inn thinks people in wheelchairs are all midgets). Anyway, thank you to the team for raising the bed. Unfortunately, the only natural light was a small square window (which was sealed and could not be opened) and was at least 5 foot above floor level so completely impossible to look out the window. The air conditioning did not work correctly so it was really stuffy and felt like there was no air in the room. The same people who think it's okay for adapted rooms to have beds so low, you can trip over them, also think it's reasonable to put so many adaptations in a shower room, they forget to consider what this means in practice. Just look at the chrome and stainless metalwork in the photo, drop down handholds, drop down chair, the additional handholds, it's more like an ironmongers than a shower room, every time you move your arms, you hit them on another piece of metalwork. Who was advising these people on adaptations? Clearly not someone with a disability. When we arrived, we parked just outside the front door against the wall. We were told we were not allowed to park there, even with blue badges, because space was needed at all times for deliveries. Consequently, we parked over the road at a cost of £25 to 3 days (Yes, Cornwall Council charge blue badge holders to park, of course they do…!). Every one of those three days, there were cars parked outside of the hotel, these were customers, not deliveries, parked exactly where we were told we could not park even with a blue badge. The staff were young and helpful but when you pay £560 for 3 nights in a Premier Inn in Penzance, why is it that the disabled rooms are always the most inconveniently located? Feel very frustrated about the parking and the lack of windows in the bedroom. How about adapt one of the bedrooms with windows instead of adaptive a room no one wants to sleep in?

I arrived for breakfast only on Bank Holiday Monday which was extremely busy, despite this the lovely host, Claire was warm and welcoming. Despite not everything being available on the menu, she went out of her way to ensure I had plenty of vegetarian options before I paid. I wanted to praise her for remaining professional, courteous and humorous under extreme pressure and difficult circumstances. An absolute credit to the company. ⭐️⭐️⭐️⭐️⭐️

A wonderful stay with connectivity to all the major attractions. Just a few yards from the train station and bust stop, and a number of nice shopping areas nearby. Really friendly and welcoming staff, great for families and hustling businessmen as well.

Visited on two separate occasions, the latest one being last night. Both visits extremely satisfactory on all counts. Very friendly, attentive staff and excellent food and service. Would recommend to others and will certainly call again when in the area.

The room was clean and comfortable with a good shower and plenty of space. The staff were very helpful and friendly, and made my 3 year olds stay extra special. Dee and Samantha would arrange his dinosaur teddies after each clean in a fun way (with new treats) so my son would come back to the room after a day out excited to see what his dinosaurs had been up to. Excellent!