Penzance hotel

Just got today 7 sept 2025 to hotel branwells in penzance premier inn the staff very helpful and accommodating even though I book for early check in and its not time them arranged a different room for me and I am in there now. They are and will go out there way to help you Thank you very much Margaret baigrie

A wonderful few days in Cornwall at Bramwell Mill Premier Inn in Penzance. Stawere very welcoming and the accommodation was clean and comfortable. I would like make a special mention of Chef Dave who cooked delicious breakfasts including perfect poached eggs, just as I like them. Many thanks Dave.

Breakfast was great and bed was really comfortable. Room was quiet so sleep was undisturbed. However, carpet in bedroom had not been hoovered and windows were sealed shut so no fresh air. No parking at hotel but public (pay and display) carpark directly opposite.

Having been delayed on St Mary’s we couldn’t get a train home until the following day and booked in to Premier Inn. We were lucky to get one of the last rooms available . The staff were very accommodating and the room was excellent. At breakfast Samantha was especially helpful and her knowledge of Penzance was very useful.

Room 111 is a disabled room. I use a wheelchair. I phoned the hotel before arrival and they were extremely helpful. They ensured I had a room with a roll in shower and they kindly raised their (ridiculously) low bed on" elephant feet" (see photo) to make the bed the same height as a normal bed (someone within Premier Inn thinks people in wheelchairs are all midgets). Anyway, thank you to the team for raising the bed. Unfortunately, the only natural light was a small square window (which was sealed and could not be opened) and was at least 5 foot above floor level so completely impossible to look out the window. The air conditioning did not work correctly so it was really stuffy and felt like there was no air in the room. The same people who think it's okay for adapted rooms to have beds so low, you can trip over them, also think it's reasonable to put so many adaptations in a shower room, they forget to consider what this means in practice. Just look at the chrome and stainless metalwork in the photo, drop down handholds, drop down chair, the additional handholds, it's more like an ironmongers than a shower room, every time you move your arms, you hit them on another piece of metalwork. Who was advising these people on adaptations? Clearly not someone with a disability. When we arrived, we parked just outside the front door against the wall. We were told we were not allowed to park there, even with blue badges, because space was needed at all times for deliveries. Consequently, we parked over the road at a cost of £25 to 3 days (Yes, Cornwall Council charge blue badge holders to park, of course they do…!). Every one of those three days, there were cars parked outside of the hotel, these were customers, not deliveries, parked exactly where we were told we could not park even with a blue badge. The staff were young and helpful but when you pay £560 for 3 nights in a Premier Inn in Penzance, why is it that the disabled rooms are always the most inconveniently located? Feel very frustrated about the parking and the lack of windows in the bedroom. How about adapt one of the bedrooms with windows instead of adaptive a room no one wants to sleep in?