Penzance hotel

Staff lovely and welcoming, and always helpful. A perfect location for the rail and bus station. Our room even had a sea view. Clean, everything well stocked, very quiet room. What could be better?

Coming off the Scillonian ferry hot and tired in the evening, I checked into the Hotel and went straight into the shower. Afterwards, undressed, I wanted a cup of coffee, only to discover that the entire container of drinks etc. was missing and there was only a kettle and two empty mugs. My friend went down to reception to inform them, and was told to take some sachets back up to the room. Nobody replaced the missing drinks or container for the entire one night stay. Reception was mostly unstaffed on both nights we stayed there, although staff did appear fairly soon. I do not feel that the lackadaisical service received reflected the £165 a night cost of our second visit.

Like many reviewers, I have had a positive experience here in the past, BUT, this year the price was ridiculous at £150 for one night, the whole place smelled unpleasant and musty, the room was dirty with only one towel and fresh pillow cases on the spare pillows were not in evidence. The lavatory was very stained. The poor staff were very few and far between and rushed off their feel. Not staying here again!

The worst PI I have ever stayed in. Rooms small, dark and not very clean. Beds well overdue for replacement. You could put your hand between the mattress and the side wire. Rooms aren't even serviced daily unless you request it and then all they do is empty the bin! Staff tried hard but there aren't enough of them. Constantly juggling checking people in and out serving meals in the restaurant and washing up when plates ran out at breakfast!

We’ve stayed in the Penzance Premier Inn many times as it’s convenient for our usual travel route. This is the first time I’ve left a review. We stayed in room 8 for the first time last night- it wasn’t the best room we’ve had there. When we arrived the room hadn’t been cleaned properly- crisps on the floor under the bed and sugar and sticky marks on the desk. I mentioned this to the lovely staff member Vicki. Vicki said the roomba robot had been in there but hadn’t been checked by a human because she hadn’t had time. Vicki appeared to be the only member of staff (and someone cooking). She was run off get feet serving customers but was absolutely lovely and gave us some chips and drinks as a gesture of goodwill, which was very welcome after a long day. The room is poorly soundproofed and we could hear footsteps above us and I’m assuming the fan from the bathroom above- it was really loud.