Liskeard hotel

To begin, I should mention that we very rarely upload negative reviews, since we generally find that our experience of hospitality venues is what we expect to find when staying/dining in chain hotels/restaurants and know in advance roughly what to expect. First, the positives - we had booked a dinner; bed & breakfast deal for one night. The staff at the Premier Inn Liskeard were very friendly, and despite the ongoing renovations which we were aware of at time of booking, we did not experience any noise/disturbance (although our stay was a Sunday night, so no workmen around until Monday morning, when there was a little noise at times, but nothing too obtrusive). And although a few parking bays had been fenced off, the large car park was virtually empty of cars, so no issues with finding a parking space - more on that later! On arrival to our room, there was only one bath towel and one hand towel - a quick visit to reception, and this was quickly resolved. Now the negatives - the hotel offers free wi-fi - however, when accessing it, I was unable to access some websites (eg: BBC iPlayer - which was unavailable due to us being 'out of the UK at the time'! In Cornwall!?) We had already expected a 'limited' choice evening menu at this hotel, and having ordered our meals, waited a long time, especially considering we were the only diners at the time! The remainder of the restaurant was empty, until a couple arrived for food, and one other person who sat in the bar area for drinks only. The food was uninspiring; my husband asked for some vinegar, which arrived in a dreadful state (it was very cloudy, so he refrained from adding any to his meal) we ate most of our meal, and left after just the main course. Previous reviewers mentioned the 'delicious breakfast' / 'freshly cooked breakfast' - so we were looking forward to that - whilst the waitress was very friendly, the food was mostly overcooked and sadly, one of the worst breakfasts we have eaten in any hotel/restaurant. We didn't complain to the waitress, as that is not our way. Our biggest shock, however, arrived today - as I mentioned at the beginning, we seldom leave negative reviews, and had originally maintained this viewpoint with regard to the Premier Inn Liskeard, opting to keep our thoughts to ourselves, as it is a matter of our opinion, and others may not find it particularly helpful, and we may have just been 'unlucky' with regard to the food, etc. But, having received a Parking Charge Notice (PCN) in the post today is the final straw, which, added to our overall experience, prompted the decision to write an honest review to be shared here. Upon arrival for our stay in November, I entered my car registration details on the screen in reception, and whilst checking in we chatted with the receptionist, remarking on the cherished number plate of the car we had parked next to. She informed us it was her car, and talked about the 'background' to the cherished number itself. She also confirmed the space our vehicle occupied was 'absolutely fine as it's next to hers', and 'that she often parks in that particular space'. At no point was there any reason for us to think there might be any issue regarding parking - our vehicle details were entered on the terminal screen in reception, and the hotel offers free parking for guests. Therefore we were somewhat shocked to receive a PCN today which was clearly marked payment (of the reduced amount) is due in 2 days time, 18th December! I am aware that Horizon offer the chance to appeal the PCN, which they advise effectively puts a temporary 'freeze' on it whilst they consider the appeal. However, since I had no reason to distrust the original interaction (ie: vehicle registration details entered via their terminal on 23 November) and it has led to this situation, we are somewhat sceptical and very reluctant to trust the next stage of their process and therefore paid the amount to avoid any form of escalation of the matter, as we are law abiding citizens (neither of whom have EVER incurred a parking or any other motoring fine in 5 decades of driving!!). I have submitted an appeal to Horizon for refund of the PCN, together with evidence of our overnight stay, but according to their own information available online, this is not usually the case, and therefore I am not overly hopeful. Following our experience at the Liskeard Premier Inn in November, we shall never return there during our future, regular visits to Cornwall, nor recommend the hotel (and indeed, Premier Inn, with whom I have frequently stayed for pleasure and also for business trips all over the UK) to friends, family or colleagues, many of whom are also frequent travellers. Interestingly, when we left the hotel on the morning of Monday 24th, we were amazed by the sheer number of vehicles - cars; vans etc, parked along the road bordering the Premier Inn car park, whilst the car park itself was virtually empty - which leads us to suspect there is an ongoing issue here regarding the way in which the car park is being managed by Horizon, including the issue of unjust/unfair PCNs! Premier Inn Liskeard have been made aware of the issue regarding the PCN - their response is awaited.

I would avoid at least until building work is completed. We stayed for 2 nights to attend a family funeral but weren't informed beforehand the water would be turned off during the middle of the day. The hotel is very run down and to not even have a water supply when charging full rates is disgraceful. We have stayed at this hotel many times in the past in order to visit family and we have noticed the steady decline in quality and service over the years.

We would recommend dining here again. The food was amazing and our waitress Becky delivered outstanding service. Always smiling and nothing was to much trouble for her. Definitely going to be going back in the future.

Visited this Premier Inn for the first time in a few years. Was served by a lovely lady called Becks. She was lovely & very welcoming. Will definitely be back 😊

Uncomfortable and smelly room , you are conned it to buying WiFi as they are using a blocking device as you have 5g out side and as soon as you walk in the door your phone signal disappears, yes they offer free WiFi but it’s terrible, it’s 2025 WiFi should be free .