Helston hotel

ta-ratings-img(1409 reviews)

    Explore the best of south-west Cornwall from this cosy corner between Falmouth and Penzance

    Hotel FacilitiesSee all

    Free parking

    Air conditioning

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Explore the best of south-west Cornwall from this cosy corner between Falmouth and Penzance

      Exterior at Premier Inn Helston

      Parking at Premier Inn Helston hotel

      Our rooms

      Standard double

      A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

      Tea & coffee facilities

      Double or kingsize bed

      Free Wi-Fi

      Powerful shower

      Desk

      See all facilities

      Restaurant

      Whitbread Inns
      Breakfast

      Reviews for Premier Inn Helston hotel

      1-2 of 1,409 reviews

      "Scammers - avoid"
      Arrived 07:00 after a nightmare journey from Manchester only to be told they couldn't let us use the room we had paid for until 11:00 because it was past 05:30 and the booking system wouldn't let them. My 9 and 10 year old were not pleased. I slept 3 hours on the beach instead. Desk staff claimed it was a policy. Couldn't find it anywhere in emails or online. Emailed for refund but no reply. Avoid avoid avoid.
      "Lovely warm welcome and stay"
      lovely helpful people at the reception desk each day. Especially as we had a baby with us and needed the extra support. They were friendly, kind and funny! Nice clean room with comfortable beds and really good food and breakfast. Enough plug sockets as we had quite a few gadgets and gizmos for our baby and four year old.
      "Poor, disappointed, nearly got electrocuted"
      Room was way too hot, was given two fans both did not work. No signal at all in there which I feel should be stated. I paid extra for Wi-Fi that didn’t work. I tried to turn on the light switch and it sparked off. I did tell customer service people day & night staff but unfortunately they didn’t care. The heating didn’t work, water kept going on & off while in the shower, extractor wasn’t working. The TV kept going crackly, The TV remote didn’t work. I had to buy batteries myself and replace them. Really overall poor and the WORST NIGHTS SLEEP I HAVE EVER HAD!!!!!!
      "The best Premier Inn"
      I stay in hotels most weeks Monday through Friday for work and I have to say the reception staff in Helston are the most welcoming and attentive I have come across, always smiling faces, asking how my day has been, which really lightens my day when away from home. Kallen especially no matter what time of day or night I arrive he has a big smile and Lynne every evening checks if I’ve had a good day!
      "Very good , very poor"
      This was a 2week stay with my wife the hotel is one of the best we have stayed at all the staff from management to reception are all welcoming nothing is too much troublesome for them. We had an accessible wet room this was clean and tidy and ideal for our disability good bed as always absolutely nothing more as a hotel they could do and plan to go back later in the year. Now not such a good experience was the breakfast we were greeted by a woman named Sandy who had a look like she didn’t want to be there, then she came with such venom at us and others told us were to sit and what was where in a tone like I wish you go away. Then a bright light called Denice came with a smile and cheerful personality.But the worst was to come by the lack of choice cereal only 3 of 6 filled plus no alpen bags no bananas all they said was it didn’t get delivered this lasted 7days not what we expected, coffee machine breaking down waiting for things been filled.plus on a night quite a few things not available but the night team were very good under a packed house but always cheerful. Christopher & Christine

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      Hotel contact information

      Phone: 0333 003 1716