Helston hotel

We stay at many Premier inns and this one was very good. Rooms were spotless and reception were very good especially the gentleman. Parking was good and the hotel is positioned well for tourists. Breakfast as always was very good.. We stayed for evening meals. And nice to see allergen awareness is taken seriously. On the first evening we had the early deal before 6 and this was fine as was the service but it was quiet. The next evening we went later as we had been out touring. We used the meal deal of breakfast , a two course meal and drink for 26 99 per person. The food was fine but we waited with others for an hour for our main course then another 30 minutes to receive our dessert. No fault of the few staff who were there who worked hard but there were just not enough staff for the amount of customers. This made it stressful as customers kept asking how much longer the wait was and there were a young family who had been waiting 90 minutes and the children were running in and out. If the staffing situation was sorted it have made it a perfect stay .

A good location for visiting the west of Cornwall. Friendly staff, usual good quality room/bed. Good value. A little more attention could be paid to cleanliness of the room, but not bad. Nice and quiet, even though busy. The adjoining pub provides good breakfasts and evening meals.

Great place for where we needed to be, main thing great pub for food right next door, go to the May Tree for nice food and lovely friendly service

This was our 4th stay at this hotel over the last 10 years. My wife and i enjoy the location and all the staff we have intercated with over the years have been friendly and helpful. Yes the hotel could do with a bit of decorating here and there, but it was clean and comfortable for our needs. Free WiFi worked perfectly too with no issues. Just to note there is no lift at this hotel if your room is on the first floor.

You know what you're getting with a Premier Inn - good value, clean rooms, comfortable bed. This one is no exception but I think it's one of the best! The staff were all friendly and helpful, the meal deal at the accompanying pub (The May Tree) was excellent value and good quality at both breakfast and evening meal, as were the drinks. Service was a little slow one evening we stayed but the staff remained friendly and personable despite being so busy. It's basic but good pub food, well cooked. The pub was busy and cheerful at both breakfast and dinner and it was attracting customers not staying at the Premier Inn, all of whom seemed to be enjoying themselves. I'll definitely stay at the Premier Inn at Helston again and, although I understand that Whitbread is closing many of its pubs accompanying Premier Inns, I do hope The May Tree will still be open when I do!