Camborne hotel

Stayed one night . Disappointed with the standard . Room was musty and had a very strange mouldy smell . Building is old and needs some TLC . Staff were friendly and helpful . However not possible to change rooms as the hotel was full . I would not stay there again .

We stayed here for one night stop over. The hotel was ok. The reception team member was amazing, Elizabeth went above beyond to help us with our issues, she is what hospitality is about. Housekeeping team were so friendly and helpful, despite the pressure they were under

Room was smelling of mould. Instantly noticeable on entering. Fousty and damp smelling - the air conditioning system has a fault or hasn’t been maintained. When I asked to move rooms because the smell was so overpowering managers at reception came to check my room and said ‘all the rooms smell like that’! It was 10pm and no other rooms were available so we stuck it out. It wasn’t pleasant at all. They tried to blame it on the cleaning products that had been used. This was not a smell of cleaning products….! Annoyed I’ve spent almost £150 on an uncomfortably smelly room. Had it not been 10pm and faced with an early start, we stayed - hoping we could open the window. No such luck - apparently none of the windows open, so no hope of fresh air either. Restaurant for breakfast was FILTHY. Floor was sticky, machines for water and coffee were dirty. We were the first people in the restaurant for breakfast - so no excuse that others had caused this. Mugs were stacked up and majority in the stack were dirty. Other guests also struggling to find a mug that wasn’t grubby. There were even dirty marks all over the walls. Lots of flies.

I stay in many Premier Inns around the UK for my work, the staff at Camborne were amazingly friendly and helpful, Kelly had amazing customer service changing my room without any fuss due to the amount of work kit I had to bring into the room from my vehicle. Clean tidy and pleasant staff. Great stay

I stayed at this hotel for two nights on the 23rd and 24th June. The cost was £360.19. There are signs everywhere informing you that if you are staying longer than one night you must inform reception before 10am that if (!) you need the room cleaned. The following morning we did this and reception informed us that they were too busy to clean the room! I contacted customer services by WhatApp and "Shamy" informed me, and I quote " For continuous stays, rooms are typically serviced every 5 days, or after a guest checks out when preparing the room for the next arrival". I wrote to the CEO of Premier Inn, a Mr Dominic Paul, who did not think I was worth a response. If you are considering this hotel, please remembers that the signs are meaningless and you must stay 5 nights if you want your room cleaned. Never, ever again for me!