Bodmin hotel

I want to give a huge thank you to the team at Premier Inn Bodmin, especially Megan and the reception staff. I had to cancel my stay at short notice due to a family emergency, and despite my booking being non-refundable, the team went above and beyond to show genuine care and understanding. Their compassion, empathy, and willingness to help during such a difficult time truly meant a lot to me and my family. It’s rare to find this level of humanity and kindness in customer service these days. I can’t thank them enough for their professionalism and thoughtfulness, it really made a difference. I’ll absolutely be staying with Premier Inn again in the future, knowing that there are people like this behind the desk. Thank you, Bodmin team, you’re a credit to the Premier Inn name. Spiro Pezaros

It is ironic that I should write this review at a time when "The Times" newspaper asks if we are falling out of love with Premier Inn. I have seen a gradual decline in standards over the last couple of years. First impression of this place which is out of town on a trading park was that it was a dismal sight which could do with a lick of paint. Inside was no better, it is very tired and only the receptionist made it welcoming. The walk down the corridor to my room did little to cheer me, again a lick of paint ...probably a day's job would make all the difference. The carpets were in dire need of an introduction to a carpet shampoo, again a day's job. My room was just as dismal and there was rubbish on the floor, the security lock did not turn and laminate was peeling off the desk which could have been quite dangerous if you snagged yourself. I had a small meal in the restaurant which had to be sent back because it was cold. I had booked this hotel based on an offer of a free breakfast but to add insult to injury the kitchen staff hadn't turned into work and there was no breakfast before my taxi arrived for the trip to the station. Now I am a pragmatic chap not usually given to complaining but I did point out these issues to Customer service and trusted that my missed breakfast would be attached to a future booking that I had. I received what I consider a most patronising response and a flat refusal to honour the obligation of their offer. In short they made a bad situation worse with the upshot being that I have booked a further 8 nights with another chain at a loss to Premier Inn of approximately £650 Yes, I for one have fallen out of love with Premier Inn.

this hotel was absolutely flabbergastingly spectacular. Nothing beats a stay in a purple palace (my nickname for premier inns).

The whole experience was easy to arrange, place was easy to find. Looks a bit run down from the outside, needs tarting up a bit. Inside was very clean, polite staff, very friendly. Warm welcome was much appreciated. The rooms we booked were perfect. No complaints from us. The beds are amazing. We slept like logs. Breakfast was very good. Enough choices to suit everyone. The food was nicely cooked and presented. We felt sorry for the lovely guy who was organising everything. He was working so hard. He could have done with at least 2 more staff. 1 to carry out and 1 to clear tables. There was also a lady who was carrying out. She was friendly and helpful. It was a lovely 2 night stay and we will be back

Hotel accommodation was as a good quality as expected from Premier Inn for the price point. The adjacent Table Table bar and restaurant is very tired in appearance, under staffed resulting in slower service but the staff did their best with so few of them working on the night. Limited drinks options available on real ale beer, and both the bar and restaurant closed at 9pm which was extremely disappointing when our arrival time was 7.40pm