Bodmin hotel

I stayed at this hotel about a year ago and I'm convinced this time around they gave me the same room a last time, room number 40. The moment I stepped in the room on this occasion it reminded me of the previous occasion. It absolutely stank of mold, mildew and damp!. Also, the ventilation fan in the bathroom made a very high-pitched whirring sound which drove me scatty after being in the bathroom for more than 5 minutes or so. I went down and complained and the maintenance man came up and managed to switch the fan off for me. But complaining about the stench, the receptionist couldn't do anything and said the whole hotel was fully booked. The this I found hard to believe given it was mid-november. So I do not recommend you stay at this hotel at all. It's utter crap!

The staff here are the best they go out of there way to make sure you are happy and OK. We had a breakdown and I was soaked grrr the rain. But the staff made sure we were OK and even waited till I got back so I could have a meal. 5 star service particularly the receptionist who was on duty well done team

I want to give a huge thank you to the team at Premier Inn Bodmin, especially Megan and the reception staff. I had to cancel my stay at short notice due to a family emergency, and despite my booking being non-refundable, the team went above and beyond to show genuine care and understanding. Their compassion, empathy, and willingness to help during such a difficult time truly meant a lot to me and my family. It’s rare to find this level of humanity and kindness in customer service these days. I can’t thank them enough for their professionalism and thoughtfulness, it really made a difference. I’ll absolutely be staying with Premier Inn again in the future, knowing that there are people like this behind the desk. Thank you, Bodmin team, you’re a credit to the Premier Inn name. Spiro Pezaros

It is ironic that I should write this review at a time when "The Times" newspaper asks if we are falling out of love with Premier Inn. I have seen a gradual decline in standards over the last couple of years. First impression of this place which is out of town on a trading park was that it was a dismal sight which could do with a lick of paint. Inside was no better, it is very tired and only the receptionist made it welcoming. The walk down the corridor to my room did little to cheer me, again a lick of paint ...probably a day's job would make all the difference. The carpets were in dire need of an introduction to a carpet shampoo, again a day's job. My room was just as dismal and there was rubbish on the floor, the security lock did not turn and laminate was peeling off the desk which could have been quite dangerous if you snagged yourself. I had a small meal in the restaurant which had to be sent back because it was cold. I had booked this hotel based on an offer of a free breakfast but to add insult to injury the kitchen staff hadn't turned into work and there was no breakfast before my taxi arrived for the trip to the station. Now I am a pragmatic chap not usually given to complaining but I did point out these issues to Customer service and trusted that my missed breakfast would be attached to a future booking that I had. I received what I consider a most patronising response and a flat refusal to honour the obligation of their offer. In short they made a bad situation worse with the upshot being that I have booked a further 8 nights with another chain at a loss to Premier Inn of approximately £650 Yes, I for one have fallen out of love with Premier Inn.

this hotel was absolutely flabbergastingly spectacular. Nothing beats a stay in a purple palace (my nickname for premier inns).