Warrington North East hotel

Disappointing Stay at a Dated Premier Inn I’ve stayed at several Premier Inns over the years, and unfortunately, this one did not live up to the standard I’ve come to expect. The hotel feels outdated and in need of attention. Despite having pre-paid for breakfast for my three-night stay, I was told on the first morning that it hadn’t been paid — meaning I went without breakfast before a workday. While this was eventually resolved, the mistake had already impacted my experience. In my room, I found the shower gel dispenser completely empty. I had already stepped into the shower when I noticed, and had to rely on the hand soap by the sink instead — not ideal. On the second morning, there was no cook available, so the only breakfast options were cereal and toast. Again, not what I paid for or expected. Most concerning was my final night. The corridor outside my room strongly smelled of cannabis, and it was apparent some guests were smoking it indoors. The smell filled my room and lingered throughout the evening and night. I also felt unsafe due to the loud, rowdy behaviour of some individuals in the corridor who were talking openly and laughing about the smell. It left me anxious and uncomfortable. This has been the worst experience I’ve had at a Premier Inn, and I do not plan to return to this location. While I appreciate being asked for feedback, I must note that during my stay I was offered no form of apology, refund, or even a goodwill gesture, despite multiple issues that disrupted my experience. At the very least, I feel the hotel could have: Offered a partial refund or voucher, especially given that I paid for breakfasts I didn’t receive in full. Provided complimentary upgrades or extras, such as premium Wi-Fi or late checkout, as a gesture of goodwill. Acknowledged the safety concerns, particularly regarding the smell of cannabis and the rowdy behaviour in the corridors — I felt unsafe, and this should never be the case in a hotel environment. Even a sincere apology and a proactive effort to make things right would have shown that guest experience is valued. Sadly, none of this was offered, which makes it even more disappointing.

Mix up with my booking by our office, arrived a day early , no issue for these guys. They quickly changed by booking and even though the hotel was fully booked online they managed to squeeze me in. Could not have been more helpful , well done premier inn and the team at Warrington North East

Worst premier inn I have ever stayed in, seriously needs a re fit, mould every where in bathroom light and toilet seat both broke, shower rail was rusting broken tiles in the bathroom, window in bedroom was full of mould, radiator was disgusting like someone had smeared a mars bar over the top 🤢 mattress had blood stains on it, definitely won’t be returning, also sink in bathroom did not drain

Really tired, bed is fine but literally everything else needs pulling out and starting again I usually love a premier inn, but even the breakfast was disappointing, with food obviously cooked a while ago and 2 out of 3 orders wrong. Would recommend avoiding.

Room allocated near reception which was very convenient to get to our car in the disabled bay. Room comfortable, could do with another chair in the room when there are two guests. Was not impressed with the breakfast in the pub The Swan. Young man on duty did not keep making sure everything was renewed. Hot water in flasks only by the time we had breakfast was not very hot. Not impressed with the breakfast all packets of cereals. Had to ask for more toast. Bread was nice. Would not come here again. The whole pub needs a complete refurbish, carpets very stained plus chairs.