Warrington North East hotel

A nice Premier Inn in a lovely location. Good clean room nice shower with shower gel provided also hand wash. Tea and coffee facilities provided with top up collection at reception. The Swan pub is situated next door which serves a wide variety of pub food, the Sunday lunch looks appetising and a very good portion size if you're a good eater 😋 it also serves breakfast in the morning. A good night's sleep 😴 and value for money. Only one negative the bath is situated too high very hard to enter and exit. However we believe it's due for refurbishment so walk in shower 🚿 would be the best.

All aspects spot on and not disappointing. Staff very friendly and helpful. Very good breakfast with lots of choices. Fantastic two night stay

Comfortable stay in our room and great service from the reception team. Lunch at the pub was a huge disappointment and waste of money. Overcooked vegetables, greasy chips that were brown in the middle and congealed gravy...if we had had time we would have complained at the time and asked for a refund. Seemed like the meal had been left for a few days and reheated on the day...awful!

Our stay at the Premier Inn was wonderful! The hotel was clean and quiet, and the location was perfect. The staff really made our experience, especially the receptionist who checked us in, Nicole. She had brown hair and the brightest smile, and was incredibly kind, welcoming, and efficient. She answered all our questions and made us feel right at home. The bed was super comfortable and we slept great. Highly recommend this hotel!"

Disappointing Stay at a Dated Premier Inn I’ve stayed at several Premier Inns over the years, and unfortunately, this one did not live up to the standard I’ve come to expect. The hotel feels outdated and in need of attention. Despite having pre-paid for breakfast for my three-night stay, I was told on the first morning that it hadn’t been paid — meaning I went without breakfast before a workday. While this was eventually resolved, the mistake had already impacted my experience. In my room, I found the shower gel dispenser completely empty. I had already stepped into the shower when I noticed, and had to rely on the hand soap by the sink instead — not ideal. On the second morning, there was no cook available, so the only breakfast options were cereal and toast. Again, not what I paid for or expected. Most concerning was my final night. The corridor outside my room strongly smelled of cannabis, and it was apparent some guests were smoking it indoors. The smell filled my room and lingered throughout the evening and night. I also felt unsafe due to the loud, rowdy behaviour of some individuals in the corridor who were talking openly and laughing about the smell. It left me anxious and uncomfortable. This has been the worst experience I’ve had at a Premier Inn, and I do not plan to return to this location. While I appreciate being asked for feedback, I must note that during my stay I was offered no form of apology, refund, or even a goodwill gesture, despite multiple issues that disrupted my experience. At the very least, I feel the hotel could have: Offered a partial refund or voucher, especially given that I paid for breakfasts I didn’t receive in full. Provided complimentary upgrades or extras, such as premium Wi-Fi or late checkout, as a gesture of goodwill. Acknowledged the safety concerns, particularly regarding the smell of cannabis and the rowdy behaviour in the corridors — I felt unsafe, and this should never be the case in a hotel environment. Even a sincere apology and a proactive effort to make things right would have shown that guest experience is valued. Sadly, none of this was offered, which makes it even more disappointing.