Warrington (M6/J21) hotel

Staff friendly and helpful. Beds extremely comfy. Extra tea and coffee in reception to take. Location easy from road/motorway

Good points ..safe parking, location just off the motorway, famous mattress so good sleep. Bad points…tired worn out rooms, almost non existent Wi-Fi , although like being back in the late 90s so okay, if you are nostalgic to what Wi-Fi used to be like. Disgusting attitude of a manager, rude, sarcastic and unfriendly to anyone with a Southern accent, although noticeable extra polite to those Travellers with Northern accents. Stayed here in the past, however surprising how one person can make a nice place a bad memory. I’m pleased I’ve use social media to show a much wider audience, my conversation with this manager.

Only issue was bell not clearly visible or well positioned on reception to call receptionist. Placed on wall at end of reception desk next to entrance door to restaurant with very small sign on wall. Both bell and sign at the time of our visit were fully obscured by an advertising sign placed on the reception desk. Bell would have been better at front of desk to be clearly seen when approaching desk. Otherwise, room, food, staff all very good.

Staff very friendly and polite. Breakfast exceptional plenty to eat seemed to cater for all needs as well as the evening meal

I was due to work in Warrington and looked for hotels on the outskirts which would be easy to get to. I selected the Premier Inn because it had an onsite restaurant which meant I wouldn't have to go out and find somewhere to eat. I arrived at the hotel to find the reception unmanned and a number of people waiting - they pointed me towards the buzzer on the counter and told me to push it as I might have more luck than they had. I pushed the button and waited..and waited. Eventually, someone appeared and started dealing with the requests without any apology or explanation. Eventually, I got to the front of the queue and was checked in without any friendliness. I asked if I had included breakfast in the booking and he said no and that I would have to pay for it in the morning. I went to my room and apart from the damp smell it was clean and comfortable. So, I went down to get some food. I joined the queue for the restaurant - and waited...and waited. The 3 staff walking around the restaurant seemed to be going out of their way to not look at the queue - I assumed the restaurant was rammed with people and they were focussing on the tables they had. After 20 minutes someone came and asked me if I had a reservation. I said I didn't and she said she would find me a table. The restaurant was about 10% occupied. She sat me at a table and told me I needed to go to the till to order food. I browsed the menu and walked to the till - I turned round and she was seating someone else at my table. So I pointed out that she had just sat me there. She moved the other person to another table and came over to the till and again didn't acknowledge that I was even there. I had had enough - I asked her where else I could get a meal in the area as I was not going to eat anywhere with such disregard for customers. I drove to a restaurant on the other side of Warrington where I got good service. The next morning I found I had paid for breakfast. This is one hotel where Premier Inn should either replace the staff with check in terminals or retrain the management and staff - it was a disgrace and will make me think hard before I stay in another Premier Inn.