Warrington (M6/J21) hotel

I booked a family room for myself and my two children. The room booking said the room was a quad room so I expected myself and 2 children to have 3 separate beds. 1 double and 1 single. My children are boy girl twins who are almost teenagers so they don't want to share a bed with each other or their mother. When we arrived at our room just before midnight. We expected to be able to get straight into bed after 5hours in the car, however we were greeted by 2 beds (1 double bed and one single bed). To make matters worse, the single bed was simply a mattress. The bed hadn't been made. There were no sheets, duvet or pillows on the bed. Luckily I managed to find some under the bed and had to make the bed myself. When I pay for a hotel room, I don't expect to have to make the bed myself. The following morning we went down for breakfast. Most of the hot items had been sitting there too long and did not look appealing and the yolks of the fried eggs were like rubber. They weren't well done, they were actually like rubber, couldn't get a knife though it, indicating they had been sat there for a very long time. None of the items were replenished the whole time we were there meaning we couldn't have all of the warm items we wanted. I will not be returning

We arrived late .we found the staff fantastic and very helpful . We had the meal deal 2 course meal and drink and breakfast next morning. Excellent value .we been here twice now on a stopover to Liverpool. We travel up night before then get to Liverpool by 9 or 10 next morning..

we met a gentleman at the reception with a nonchalant attitude and just looked like he was there to get his hours over with, he checked us in after wating almost ten minutes, even though he was next door and just sitting there, he was not helpful, we were told they had no fan, and we had to sleep in 25*C humid, uncomfortable room, did I say sleep, DID NOT SLEEP, it was our worst night ever and we have stayed in a lot of Premier Inns, all over the country, a lot, thankfully our morning was the complete opposite, Claire at the breakfast reception, oh gosh, she is credit to the company, from her wonderful smile to her helpfulness and the overall bubbly atmosphere, gosh did she restore faith back to our stay in Premier Inn, as we have never had terrible service like the night before and thankfully Claire, made up for what we have known Premier Inn to be, exceptional food, sleep and service.

The worst experience for a business traveller. Wifi only against 6 GBP. In 2025?.... wake up!!! And this seems to be normal to the nice people working at the reception. Spending hundreds of night per year in hotels across the world, this is the first time in 5 years that I experience such an old and antique habit. Good luck for the future.

Comfortable, breakfast too late at 06:30 as I had to be on the road by then. Didn't like having to hunt someone down to check out either. What more can I say? It's a hotel when all is said and done. I would stay again if it was necessary, staff were all friendly and helpful.