Warrington (M6/J21) hotel

The whole experience was appalling, the lack of staff there was terrible. We arrived around 7ish in evening after long drive to empty reception desk which we waited around 15 mins before someone appeared and the check in lady seem to be busy cleaning rooms from what we could see, she then checked us in where we went to our rooms all the bedroom doors down the corridor where open with dirty laundry in door way and down the corridor, including the room we was checked in to, we proceeded into our room which despite the dirty laundry in door way, it was made and appeared cleaned so as it was late decided to not make fuss but on way to hotel restaurant we let reception know about it and they did apologise but didn’t offer room change or anything they just wanted to run off to see other rooms. We then went in to the bar another long wait to be served a drink we then asked to be seated for dinner which seemed to put lady out serving us like it was inconvenience to her she had to do her job, we got seated with menus and then left alone , the said lady then seated few more other tables ignored the fact she even seated us and walked up and down, we thought she’s on her own we would give her time to come back but some time had pasted us and we watched as she went to seat and serve other tables and we were tired and beyond hungry at this point so we decided to leave and told the other lady from bar we won’t be eating here now as that lady hasn’t even come back to serve us and we been there for nearly 45mins , the bar lady apologised and said she would come serve us and I said no it’s far to late now, so we left and had to drove out of hotel to find some food in area we didn’t know late at night, this really shouldn’t be case after very long drive to this hotel. On coming back to hotel the reception lady apologised from our experience and openly admitted we haven’t had great experience ,so they knew there was issues but the lack of staff here I’m sure it’s daily thing and is the main problem here they all looked like there over worked and not many of them trying to do more than one job role which is unacceptable , we definitely wouldn’t recommend this hotel nor would we return..

Excellent stay close to the motorway. As a solo traveller I decided to have my meal in my room this was no issue to the team and they went out their way to accommodate this request.

Welcoming staff very friendly restaurant on site absolutely amazing rooms clean and comfortable right off the motorway perfect for travel

Truly awful customer experience with the least helpful or aware staff ever. Awful. Terrible. Execrable. Horrifying. Unaware. Don’t care. Awful. Awful. Awful. And there’s no electronic check in.

Lovely clean hotel and welcoming staff. Stayed here with some friends for Cream fields the staff could not do enough for us. We had not booked an early check in, but the manager rearranged things and got us in for 11am totally going above and beyond our expectations. All the staff we came across were so friendly and genuinely welcoming. There was a free phone near the entrance that connected you to the local taxi firm but the staff was also giving out other numbers just incase they were fully booked. Will be staying at this one again next year.