Warrington (M6/J21) hotel

Has not returned lost property after confirming they had located it . stayed at the Premier Inn Warrington M6/J21. on October 8-9 ( room 222). I left behind a blue Barbour jacket. Several hours after departure I called the Premier Inn and they confirmed that they had located the jacket. I was informed that I had to send them a stamped addressed envelope to have it returned to me. On October 12 I sent the envelope of sufficient size for the return of my jacket. I waited several days and then called the hotel ( difficult to do directly as it takes several attempts to get past the “ virtual receptionist”) who confirmed that they had received the envelope and would be returning it immediately. It is now 25 October and I have not yet received the jacket that I left behind.

We regularly stay at this Premier Inn and its an idea stop-off point. You know what youre getting and its always fine. This time we went for breakfast and it was awful. We went around 8.30am and when we arrived the natural yogurt needed replacing and there was one pancake, one dried up very thick crust of bread and half a dozen crumpets No pastries, muffins or croissants. They never restocked them and when I asked for a pastry I was told it would take 15 minutes to cook. This isnt acceptable at the busy time of day. The juices all ran out too and were not replenished either. We certainly wont be having breakfast again.

Great hotel, staff always very helpful and friendly, My only gripe is the internet is terrible, I tried the upgrade and that wasn’t much better, they seriously need to upgrade the internet

Stayed over here on way to Cornwall.. checked in later in the evening very quick and easy .. had a comfortable night's sleep i do love a premier inn bed ... had a lovely cooked breakfast the next morning which was unlimited for £11 . Very reasonable amount of choice .. staff were lovely am sure the girls name was Kayla she was rushed lf her feet thou she done a great job.. very good price for both of us staying over. Thankyou premier inn

The whole experience was appalling, the lack of staff there was terrible. We arrived around 7ish in evening after long drive to empty reception desk which we waited around 15 mins before someone appeared and the check in lady seem to be busy cleaning rooms from what we could see, she then checked us in where we went to our rooms all the bedroom doors down the corridor where open with dirty laundry in door way and down the corridor, including the room we was checked in to, we proceeded into our room which despite the dirty laundry in door way, it was made and appeared cleaned so as it was late decided to not make fuss but on way to hotel restaurant we let reception know about it and they did apologise but didn’t offer room change or anything they just wanted to run off to see other rooms. We then went in to the bar another long wait to be served a drink we then asked to be seated for dinner which seemed to put lady out serving us like it was inconvenience to her she had to do her job, we got seated with menus and then left alone , the said lady then seated few more other tables ignored the fact she even seated us and walked up and down, we thought she’s on her own we would give her time to come back but some time had pasted us and we watched as she went to seat and serve other tables and we were tired and beyond hungry at this point so we decided to leave and told the other lady from bar we won’t be eating here now as that lady hasn’t even come back to serve us and we been there for nearly 45mins , the bar lady apologised and said she would come serve us and I said no it’s far to late now, so we left and had to drove out of hotel to find some food in area we didn’t know late at night, this really shouldn’t be case after very long drive to this hotel. On coming back to hotel the reception lady apologised from our experience and openly admitted we haven’t had great experience ,so they knew there was issues but the lack of staff here I’m sure it’s daily thing and is the main problem here they all looked like there over worked and not many of them trying to do more than one job role which is unacceptable , we definitely wouldn’t recommend this hotel nor would we return..