Warrington (A49/M62,J9) hotel

I stayed for one night and the service I had was excellent from start to finish. I was able to communicate with reception team (Megan) with ease prior to my trip. Upon my arrival she made me feel safe and welcome. There was complimentary breakfast whilst the kitchen is out of action and there was a great variety. The staff also left some snacks in my room which was a nice touch.

Have recently stayed again at this hotel and all the staff were really friendly, the room was clean and comfy, yes there is building works going on whilst they redo the restaurant but the staff were helpful with providing details on local restaurants, takeaways etc. Having booked knowing the works were taking place the complimentary breakfast was an added bonus. Keep up the good work looking forward to visiting when the new restaurant is open.

Friendly and helpful staff but cannot understand why a basic, no-frills hotel in that type of location would cost so much: I recently paid less for a higher star, spa hotel in a central location! Was shocked by the complimentary 'breakfast': it was non-existent, just a coffee machine, some unripe fruit, a few small boxes of cereal and a bottle of milk. Really overpriced, incredibly poor value for money.

I was really disappointed by the baby cot that was provide. How anyone would let there baby sleep in there is beyond me and I don’t think a baby could. It was a thin piece of cardboard if that and a small, ruff through over it. When asked about I was advised that’s all they offer!

I have been attending this hotel for the past two years, visiting every 8 weeks due to business and college commitments through work. Every single morning Pam greets me with joy and kindness. She always makes me feel welcome. She’s a warm character, very down to earth, and a brilliant people person. I’m always made comfortable in the restaurant and served in great time. Connor the chef has consistently delivered hot, timely meals whenever I’ve ordered. On some occasions I’ve made slightly out-of-the-ordinary requests, but Connor always works around it and provides exactly what I’ve asked for. The pair of them have made my mornings brighter while I’m staying away from home for long periods of time. Brilliant people.