Crewe West hotel

I complained at the time of my stay and everything has been put on the system. 1. Noise. My partner hardly slept. We were in room 1. The hotel was only at 75% capacity but were place by choice under the stairwell. At 5am in the morning (Sunday morning), my partner was woken with what sounded like furniture being moved upstairs. Then there was a loose floorboard upstairs and whoever was working that time of the morning, possibly maintenance or house staff, kept walking on it. After that there was a sound like construction piling, but in the ceiling. Sarah was shown the clunking, which continued for over 2 hours. This was horrendous. 2. When we arrived back at the hotel after a meal, my partner wanted some lemonade. We were shocked to learn that the bar had closed at 10am. I used to come to this hotel every couple of weeks and know Sarah well on reception. However the lady that was on reception was rude. The bar manager was also behind the hotel reception and between them stating if we wanted a drink then use the vending machine. I said there is no lemonade, sprite or similar as she couldn't have coke because of her heart condition. The reply was "WELL GET WATER THEN". The bar manager, after some to and froing of conversation stated you can go to the shops if that isn't suitable. The curtesy of these 2 was non existent, and although had drank at the meal with my father, was not too inebriated to be aggressive and more disgusted at the attitudes. Low and behold, I said "Right I'll just leave it then, but not happy" and proceeded to go to my room. THEN realised my fiancée had the key card and tired I said "can you let me in please". I couldn't believe the receptionist. She huffed and when going around the back of reception, mumbled alike of "FFS" I won't elaborate. She didn't know I could hear her. When she came through the door I was livid. I stated "What did you say"? She looked shocked... I said did you tell me to F off or FFS? She mumbled and said "Do you want to go in or not, glaring at me and proceeded to let me in... I was disgusted at this complete unprofessionalism of the staff. For one, I am sure that there was a possibility they could of arranged to get some lemonade for my partner, as it was before 10.30pm. I have had pubs and realise the directive of head office may of changed the opening hours and had cashed up. HOWEVER, this is a company directive and your licencing hours of this establishment allows service, so this cannot be an excuse. Some customer service could have been implimented here. LASTLY, and I know that you will say this isn't a hotel problem, (but I paid you for inclusive meal deal as the intermediary, so you have some liability in my eyes, as not paid to the restaurant, the breakfast was worse than a back street café in a deprived New York drug town. The scrambled eggs were that hard I couldn't chew them. The bacon was that thin I could have used it a writing paper and made a thud when I hit it on the plate along with a burnt smoke of uncleaned grill. The sausage was ok and the hash browns were greasy. I literally felt physically sick after trying to eat and left it all on the plate. My partner also didn't touch it apart from 1 sausage. We put the plates on an adjoining tackle and had coffee and a croissant. These plates stayed on the table for over half an hour. Since I used to come her every month for over a year while visiting, the hotel and restaurant has become a 1 star establishment from the warm and friendly and inviting places they used to be. It is a disgrace now and will be reviewing on all platforms to make people aware of this. The least I feel is needed here is a full refund, especially as this is your policy, or used to be, with a guaranteed good rest and experience, at best some additional recompense for the huge inconvenience and disgusting breakfast that we paid, to be honest expensive breakfast, which we couldn't even make 10% use of. LASTLY AGAIN.... I took a huge hairball out of the shower/bath plug. I took pictures and also showed Sarah who was disgusted. The sink tap dribbled and had to put our own bin liner in the bin as it was just laid on top of it. BUT the hair issue was the biscuit on what was the worst stay at ANY hotel I have EVER had. There was nothing Premier about this stay

Clean, tidy and comfortable rooms staff are always very welcoming and friendly to me and my partner when we book to stay which is quite regular.

Just like say big thank you to Sarah and Wendy and angie and lettie and naz and other staff and all cleaning staffs all need medals and restaurant staff Joshua and meg and all other dont know names for all support you give me since July and up today August 31 2025 . U all touch heart and make my stay absolutely perfect make like home and u all melt my heart u treat me with respect and.make me feeling safe and very support . Go miss all u loads and from.bottom my heart thank you for all help and support and.make my stay absolutely perfect all members staffs and restaurant staffs and cleaning staffs been a amazing see u all soon take care and plant left last weeks was to all members of staff say thank you.. go miss Sarah and angie and wendy and cleaning staff and restaurant staff josha and meg and all other all staff in restaurant big thank you It’s always nice when staff go the extra mile – and Sarah and angie and wendy certainly did! All in all, a great stay with great service. I’d definitely recommend this Premier Inn and would happily stay again. Thank you sunshine 🌞

The room is extremely hot without any sufficient ventilation. The window is tiny and does a little favour for the air flowing. The temperature control is just for display only, not able to adjust the temperature in the room.

We booked into the Premier Inn as it was a stop over when travelling south for a further holiday. We were met by Receptionist Angie who made us feel very welcome and our room was up to the standard expected..clean and fresh with fluffy towels in the bathroom and a small brew station. Well done to who ever prepped this room.