Crewe West hotel

id give it no stars if i could! I had a very poor experience at Premier Inn on Pyms Lane, Crewe, and unfortunately would not recommend staying here. The room was extremely disappointing, with no air conditioning and dirty floors and walls. The areas leading to reception also looked unclean and poorly maintained, which gave a bad impression from the start. Food and drink options were almost non-existent. The only access to refreshments appeared to be a vending machine, and the bar closed at 7:30pm, which is far too early for a hotel. The TV also had no streaming services, which felt very outdated. Breakfast was equally disappointing. The “all you can eat” continental breakfast consisted of dried, stale pancakes, lukewarm yoghurt, and a choice of either an apple or a banana. The tables were sticky and unpleasant, making the whole breakfast experience feel unhygienic and unwelcoming. Outside, the paving was lifted and uneven, which felt unsafe, and there were several skips in the car park, making the whole site look neglected. Overall, this was a horrendous stay. The hotel felt dirty, poorly maintained, and lacking in basic facilities. I expected much better from Premier Inn and would not stay at this location again.

We travel to Crewe regularly since a close friend moved up here, and this hotel is always at the top of our list for places to stay. On our first visit, we were allocated one of the older rooms that had not yet been upgraded, such as one side not having a plug socket on both sides of the bed. When we mentioned this upon check out, they advised us we were able to request one of the newer rooms on our next booking if individual charger ports were important for us, which we did. The staff are absolutely lovely and very accommodating with any request. The only reason we would not stay at this particular hotel over the summer is its lack of air conditioning in the rooms. Which is such a shame because it is a really nice place to stay.

Lovely atmosphere, very helpful staff, rooms spot on and very clean, located just right for us to get to work

I stayed here for work and the staff on reception, Sarah and Pattie were very friendly and helpful. The rooms were also spotless with a fan for cooling. I would always recommend a premier inn

Could not fault my stay at Premier Inn Crewe West. Spotlessly clean, very comfortable room . Quiet and a good night's sleep. Very helpful and friendly reception. Beefeater on site if wish to visit. Will visit again when in area.