Crewe West hotel

had a one night stay here on a saturday night for two reasons one convenient location to visit a friend and secondly to assess its viability for a larger group trip. i had read very poor reviews but wanted to find out for myself .How wrong could the reviews have been this place was excellent id go as far as to say one of my best premier inn / beefeater stays ive had . clean tidy hotel and room ,quiet comfortable and frsh smelling throughout ,excellent customer service both in the hotel and the adjoined beefeater resteraunt where the mixed grill i had ranks up with the best if not the best one ive ever had in this type of establishment . all in all overjoyed with the stay and will 99% use it for our group booking of 8 rooms next year .

Our room had a double bed and wasn't comfortable. Bathroom was functional . Huge stains on the dressing table chair. Food in the restaurant was over cooked in the fryer and the cooked breakfast was very poor and some items Cold

First day of stay was normal but day 2 was absolutely horrible as there was no power and no emergency arrangements were made for power cut and staff wasn't much helpful.

For £35 , A run down tired old dump to hang your head. Sadly I had to pay £113 because it was a Sat. Night. The smell of drugs overwhelmed. The attached Beefeater restaurant is a hot mess of the alcoholic, drug addicted, drug dealing and mentally ill. Lovely

I complained at the time of my stay and everything has been put on the system. 1. Noise. My partner hardly slept. We were in room 1. The hotel was only at 75% capacity but were place by choice under the stairwell. At 5am in the morning (Sunday morning), my partner was woken with what sounded like furniture being moved upstairs. Then there was a loose floorboard upstairs and whoever was working that time of the morning, possibly maintenance or house staff, kept walking on it. After that there was a sound like construction piling, but in the ceiling. Sarah was shown the clunking, which continued for over 2 hours. This was horrendous. 2. When we arrived back at the hotel after a meal, my partner wanted some lemonade. We were shocked to learn that the bar had closed at 10am. I used to come to this hotel every couple of weeks and know Sarah well on reception. However the lady that was on reception was rude. The bar manager was also behind the hotel reception and between them stating if we wanted a drink then use the vending machine. I said there is no lemonade, sprite or similar as she couldn't have coke because of her heart condition. The reply was "WELL GET WATER THEN". The bar manager, after some to and froing of conversation stated you can go to the shops if that isn't suitable. The curtesy of these 2 was non existent, and although had drank at the meal with my father, was not too inebriated to be aggressive and more disgusted at the attitudes. Low and behold, I said "Right I'll just leave it then, but not happy" and proceeded to go to my room. THEN realised my fiancée had the key card and tired I said "can you let me in please". I couldn't believe the receptionist. She huffed and when going around the back of reception, mumbled alike of "FFS" I won't elaborate. She didn't know I could hear her. When she came through the door I was livid. I stated "What did you say"? She looked shocked... I said did you tell me to F off or FFS? She mumbled and said "Do you want to go in or not, glaring at me and proceeded to let me in... I was disgusted at this complete unprofessionalism of the staff. For one, I am sure that there was a possibility they could of arranged to get some lemonade for my partner, as it was before 10.30pm. I have had pubs and realise the directive of head office may of changed the opening hours and had cashed up. HOWEVER, this is a company directive and your licencing hours of this establishment allows service, so this cannot be an excuse. Some customer service could have been implimented here. LASTLY, and I know that you will say this isn't a hotel problem, (but I paid you for inclusive meal deal as the intermediary, so you have some liability in my eyes, as not paid to the restaurant, the breakfast was worse than a back street café in a deprived New York drug town. The scrambled eggs were that hard I couldn't chew them. The bacon was that thin I could have used it a writing paper and made a thud when I hit it on the plate along with a burnt smoke of uncleaned grill. The sausage was ok and the hash browns were greasy. I literally felt physically sick after trying to eat and left it all on the plate. My partner also didn't touch it apart from 1 sausage. We put the plates on an adjoining tackle and had coffee and a croissant. These plates stayed on the table for over half an hour. Since I used to come her every month for over a year while visiting, the hotel and restaurant has become a 1 star establishment from the warm and friendly and inviting places they used to be. It is a disgrace now and will be reviewing on all platforms to make people aware of this. The least I feel is needed here is a full refund, especially as this is your policy, or used to be, with a guaranteed good rest and experience, at best some additional recompense for the huge inconvenience and disgusting breakfast that we paid, to be honest expensive breakfast, which we couldn't even make 10% use of. LASTLY AGAIN.... I took a huge hairball out of the shower/bath plug. I took pictures and also showed Sarah who was disgusted. The sink tap dribbled and had to put our own bin liner in the bin as it was just laid on top of it. BUT the hair issue was the biscuit on what was the worst stay at ANY hotel I have EVER had. There was nothing Premier about this stay