Crewe (Nantwich) hotel

Lovely staff, couldn’t fault them. Hotel is extremely dated, in need of renovation. Our room was very dirty, stains on bedding, stains all over carpet, dirty walls and extremely dusty. Wouldn’t recommend this premier inn, much nicer hotels near by.

The room was very clean and tidy, the bed was comfortable, but the room got very warm as no Air conditioning. As I was a lone female and on the ground floor I didn't feel safe enough to have the window open during the night. Overall the stay was ok.

The appearance and initial cleanliness of the hotel was good during my 5 day stay. However, as the days progressed it became clear that there are virtually no staff and that cleaning of the rooms is not done regularly. There is the option of walking to reception and asking for someone to clean the room and you have to leave a card on the door saying you've asked reception for your room to be cleaned. However, despite doing this for 2 days, my room was not cleaned at all during my stay, nor were the towels changed, bed made, bins emptied or tea and coffee supplies replenshed. Reception wasn't often staffed and one particular member of reception looked like they couldn't care any less if they tried, and spent most of their time browsing on their phone. Noise in the room from upstairs was also very very irritating, often preventing me getting to sleep or waking me up early in the morning. Facilities wise, the room was ok. Modern tv, plenty of plug sockets (no USB sockets but not an issue for most people), kettle, hairdryer and nice lighting. There was no shaver socket and no iron/ironing board or trouser press. The bath was fine, but water flow from the shower head and basin tap were heavily restricted, probably for water saving reasons, as the flow from the bath filler tap was amazing. Bed pillow and mattress comfort was ok but bed could do with being longer. I'm only 6ft tall but feet dangling over the end is not ideal. Very poor service during what could have very easily been a nice stay in hotel situated in a good convenient spot with nice surroundings.

The staff are fantastic and i would especially like the say a huge thank you to Amy. my work placed completely messed up my 5 week booking and didn't pay you it, Amy was very professional in the help and assistance she provided and a credit to the team while my work place left me standing in the reception for 3 hours while they fixed their mistake. Once i got to my room it was very clean and spacious the bed is a good size and very comfortable along with good pillows. the bathroom is also a good size and very clean. As im here for 5 weeks Amy was kind enough to put me in a room at the back of the hotel where it should be quieter which i appreciated as i have a lot of studying to do in the evenings. over all a great service and im looking forward to the rest of my stay here.

Staff were very helpful and nice, answered any questions we had. Rooms were very clean and housekeepers were lovely. Town is very close and had a lot of things to do. Pub next to the hotel so can get a nice meal and drink. Overall a very nice experience