Chester Central (South East) hotel

The room was upto usual standards a little tired but perfectly adequate. The welcome left a lot to be desired, left waiting at reception to check in and when he did come over it was almost like an inconvenience, when we complained about no parking spaces because it was full of work vans and a lorry taking up 6 spaces, he just shrugged his shoulders and said park over the road

Absolutely basic standard now. Restaurant facilities not up to standard. Chef had long dangling hair which should have been tied up. Kept scratching his head then serving food with no gloves. Will not visit again although I had visited numerous times previously

Not a bad inn, typical Premier Inn in fact, but for some reason in room 25 I had 2 single joined mattresses that seemed made of tired memory foam making for a very wonky nights sleep. Great location, opposite a Sainsburys and 7 minutes Uber to Chester city centre. No real negatived for me, other than the mattress.

I’ll begin by saying that the staff were mostly very friendly and helpful (big shout out to Lydia) But - we’d booked to stay 3 nights and just couldn’t face staying the final night because it was SO UNBEARABLY HOT. It’s been warm out this week, but the room we were in the first night was a full 10°C hotter inside than it was outside (29.5°C at 11pm was not funny). For some reason, even with 3 fans going and the window open, the temperature just went up and up and up, even as it cooled off outside. In the morning, we asked to move to a ground floor room, and Lydia shuffled things about so as to oblige, but it was still exceptionally hot inside, when it wasn’t outside. The corridors were particularly sauna-like!! It says on the Premier Inn website that this hotel hasn’t got air con, which is fine… this is the UK, and we don’t expect it - but this was absolutely beyond just not air conned! (For context - we’d stayed in another premier inn 2 nights before which said the same - no air con - and had no issues with the temperature.) No sleep was had by anyone and so absolutely exhausted, we headed for home at 9pm on our 3rd night as the room temperature was going up again. Location wise it was good, although there weren’t enough parking spaces for everyone. Decor etc was nothing special - but that’s not why you stay in a Premier Inn, is it?! If they sorted the temperature issue, I’d happily go back, but as I have now clocked that there are reviews from 2022 highlighting the same issue, I guess we won’t be! (ie - it’s obviously something about the site/building itself rather than that we had an unusual experience!)

Parking and Reception were the best experience of our stay to be honest. Room temperature of 27oC with no AC, had to sleep with the dustiest fan I’ve ever seen on all night. Also the noise (from the squeaky flooring) from the room / corridor above was horrendous, thankfully it stopped at 9:30pm otherwise I would have asked to have been move. But the noise came back at 6:30am in the morning which was not nice!