Chester Central North hotel

We arrived at approximately 9pm and on first appearance the hotel looked clean and had plenty of parking. The receptionist was lovely. On entering the room we were met with very warm humid air as if the shower had been left on. We propped the door open and opened the window to air the room. The beds were already made up and my 2 teenage sons chose between the sofa bed and the trunky bed. The latter was not a very good choice, even with just my 9 stone son on it, you could feel every rib and frame through the mattress. We were too tired (having walked several miles that day) and tried to just get the best night's sleep we could. Throughout the night though the temperature in the room did not drop below 24 degrees even with 2 fans and the window open. We were literally wet through with perspiration, to the extent that at 3am I had to get a shower to cool down and my 2 sons and myself went to sit in the car to cool down (14 degrees outside temp at 4am). We had been waking every 30 minutes to an hour because we were so hot. Upon passing reception to go to the car, the male night receptionist (who was very understanding) asked us if we were ok and if we were checking our early, but once we had told him the situation he agreed that the heating/fan wasn't working in most rooms and that the desk fans they supplied were inadequate (even on full power). Even reception had several fans on. He did offer us some refreshments but we declined as we had already drank approximately 2 litres of water each in the night. We returned to the room a few hours later and even with the door propped open the temperature was unpleasant. We were booked in for breakfast, which was the usual Premier Inn style, but we were astounded that there were on 30 seats in the breakfast area and even with the booking system, if your party exceeded 4 persons you had to stand and wait till they could find tables to accommodate you (sometimes not together) which was very strange. We heard at least 2 parties complaining. So not the great night's sleep we have had at other premier Inns. Why are the mattresses not the same in all premier Inns. The ones at Heathrow are super comfy. The bathroom door frame was battered and scratched. The bathroom walls were all cracked with screw holes showing. There were wrappers on the floor beside the bed. The desk was wobbly and not secure. The panel behind the TV was also loose and vibrated when you turned the sound on the TV. So we couldn't watch the TV. We explained all this to the night receptionist and were advised to contact premier inn and leave this revue and he would forward this to the day manager, but nothing could be done. Not heard anything from the manager and we left at approximately 10am feeling extremely tired.

Lovely clean hotel and comfy bed, fantastic breakfast and perfectly situated with local amenities just a stones throw away.

Stayed for a few nights to visit Chester zoo. Staff were really friendly, breakfast was delicious with lots of choices. Room was lovely and clean couldn't fault anything will definitely come and stay here again.

Nice service, good access to Coventry. Stayed for a Saturday night, great access to Coventry Town centre with a bus or about 20-25 minute walk. No aircon which was tricky on a hot day, next to a busy pub. Unfortunately for us someone parked at the pub was beeping on and off for about 30 minutes. As we had to have the window open due to the heat, alongside the noise we didn't sleep well unfortunately. Bed was okay, didn't feel as nice as I remember a premier inn bed... Room was lovely and clean. Breakfast room was clean, food was pretty simple stabdard cooked breakfast and some continental, fresh, tasty and was refreshed frequently. Nice staff.

Lovely stay we've just left the hotel clean room good food very friendly staff spoke to Anna and Michelle they were lovely