Chester Central North hotel

Lovely hotel. Big room . Supply of a fan which was good for me. Yipee Had the best breakfast this morning than any other prem inn. Clean tidy. Supply off food always replenished. Cook breakfast tasty ,again well presented. Thanks to the 2 lovely ladies running the restaurant. Deserves a treat..... Bev and Andy room 101 8.9.25

We came to stay at very short notice, as our son was rushed into the Cardiac ward at the hospital across the road. We had to transact two separate bookings as the website wouldn’t allow us to book 4 consecutive nights and Diane on reception was so kind and meticulous ensuring that we had a lovely quiet room and a seamless stay, minimising the stress for us, not having to transfer rooms. The room was spotless, with everything we needed, wonderful beds and extra pillows in the room already as required. Again, Diane helped us with breakfast and ensured there was a table reserved for us so that we could visit or son as early as possible. Thank you to the Manager and to all of the lovely staff, but most especially to Diane whose care, compassion, kindness & dedication to her role made a terribly worrying time far less stressful and bearable. Thank you Premier Inn and to Diane, we love you, you’re one in a million! Xx

The facilities were very adequate for our 3 night stay, though the premises could benefit from a revamp, particularly outside.

We arrived at approximately 9pm and on first appearance the hotel looked clean and had plenty of parking. The receptionist was lovely. On entering the room we were met with very warm humid air as if the shower had been left on. We propped the door open and opened the window to air the room. The beds were already made up and my 2 teenage sons chose between the sofa bed and the trunky bed. The latter was not a very good choice, even with just my 9 stone son on it, you could feel every rib and frame through the mattress. We were too tired (having walked several miles that day) and tried to just get the best night's sleep we could. Throughout the night though the temperature in the room did not drop below 24 degrees even with 2 fans and the window open. We were literally wet through with perspiration, to the extent that at 3am I had to get a shower to cool down and my 2 sons and myself went to sit in the car to cool down (14 degrees outside temp at 4am). We had been waking every 30 minutes to an hour because we were so hot. Upon passing reception to go to the car, the male night receptionist (who was very understanding) asked us if we were ok and if we were checking our early, but once we had told him the situation he agreed that the heating/fan wasn't working in most rooms and that the desk fans they supplied were inadequate (even on full power). Even reception had several fans on. He did offer us some refreshments but we declined as we had already drank approximately 2 litres of water each in the night. We returned to the room a few hours later and even with the door propped open the temperature was unpleasant. We were booked in for breakfast, which was the usual Premier Inn style, but we were astounded that there were on 30 seats in the breakfast area and even with the booking system, if your party exceeded 4 persons you had to stand and wait till they could find tables to accommodate you (sometimes not together) which was very strange. We heard at least 2 parties complaining. So not the great night's sleep we have had at other premier Inns. Why are the mattresses not the same in all premier Inns. The ones at Heathrow are super comfy. The bathroom door frame was battered and scratched. The bathroom walls were all cracked with screw holes showing. There were wrappers on the floor beside the bed. The desk was wobbly and not secure. The panel behind the TV was also loose and vibrated when you turned the sound on the TV. So we couldn't watch the TV. We explained all this to the night receptionist and were advised to contact premier inn and leave this revue and he would forward this to the day manager, but nothing could be done. Not heard anything from the manager and we left at approximately 10am feeling extremely tired.

Lovely clean hotel and comfy bed, fantastic breakfast and perfectly situated with local amenities just a stones throw away.