St. Neots (Colmworth Park) hotel

Probably the worst hotel experience I've ever had, and I have never made a complaint like this. Ideal, we paid over £100 for a room that was dirty, tired and unkept, and with a bathroom with mould and orange staining. I appreciate that we stayed during a heat wave; however, we were given a fan that worked poorly and was clearly cheap, and we were offered no cold fresh water in our room. The room was also so poorly ventilated, which meant that outside was actually cooler. The only positive aspect of our stay was the chap who greeted us at reception. Otherwise, I would seek a refund.

2 nights stay. Extremely hot day, long journey arriving around 7.00pm. Check in fine, Room was good, window left open, curtain closed fan supplied and just duvet cover on bed - you could ask reception if required the actual duvet. However, when going down for meal in attached pub, asked to buy the ‘meal deal’ offer and was told not applicable until breakfast next day and dinner the same night - this was despite a notice next to her clearly stating the opposite! After much arguing we gave up and went in for a meal. This was paid for in full followed by breakfast next morning. For the 3 people we paid nearly £100 instead of £80; being pensioners this is a lot of money to overpay. We paid for our 3 breakfasts as usual on day leaving. The staff in there were very surprised we didn’t have a voucher and couldn’t understand the receptionist’s comments. I now believe this company is contravening the trading standards act as all their publicity states we were in the right. We have stayed in many of these hotels around the country and never had this issue. I strongly advise people staying in this hotel to remember the so called meal deal does not apply unless you are taking breakfast and evening meal on the same day - we were going to wedding following day so did not need dinner that night. Very upsetting on what should have been a happy stay.

clean and comfortable room, perfect for a family with very young children. Would have like aircon as the room was a little stuffy.

Would not want to stay here again if I could find an alternative. Premier Inn in general seems to be going downhill in recent years, and this place really embodies that. The staff were polite and friendly, so nothing against them - they were the one bright point. But the room was cold and all of the spare bedding had been removed from the room, so I found myself having to get clothes from my suitcase to warm myself the first night. The floor is weirdly noisy and spongey (even on the ground floor), which makes me wonder if it needs some structural overhaul. There is another Premier Inn nearby - maybe this one is on the way out? Parking is good, and location is handy. Taps need changing to proper taps rather than daft spray nozzle ones which are useless for filling the kettle or brushing your teeth. Ultimately, my stay here was made bad by lots of little things (even found a bug in the room) - it it making me lose my faith in Premier Inn somewhat. Will likely look to stay somewhere else next time I need to stay in this area.

Nice staff, comfortable rooms, great food. Easy to find, loads of parking. Bathroom shower was in the bath and was just a fixed head, so no hand-held shower head. Poor water pressure meant it was difficult to rinse off. Weirdly, unable to get cold water out of the taps - for drinking or kettle, It was always lukewarm and never ran cold. No aircon but a very good pedestal fan in the room, They also had removed duvets and just sheets on bed - which was a nice touch as it was very humid. Local boy-racers use the road outside as a race track - so lots of engine revving and brakes squealing in the early hours.