Peterborough (Hampton) hotel

My daughters bed was not made when we arrived at midnight! 9hrs past the allocated check in time. So the receptionist had to make the bed up. The check in took a while as they couldn't find the booking. Even though I had the emails and booking reference no. No air con or fans in rooms, so it was very hot.

I stayed two nights at Premier inn Hampton from 22nd to 24th June 2025 for leisure as it is a convenient location for exploring both the Fens to the East of Peterborough and Rutland to the West as well as Peterborough city itself. It’s a comfortable hotel and is a modern building with all you normally get at a Premier inn. The only thing you might miss is there is no air conditioning in the rooms but it’s mainly the city centre cites only which do have it as standard so if it’s summer it can get a bit warm. There is a comfortable Brewers fayre restaurant joined to the hotel which is perfectly adequate for most people’s needs. They do a nice Sunday afternoon carvery for those who fancy a Sunday roast which I did and it was very good value for money. The staff are friendly and there is plenty of space for parking right outside which is free for hotel guests as long as you log your vehicle registration on the touch screen located in the reception. An enjoyable stay.

Upon arrival, we found a parking space with ease, which made the start of our stay quite pleasant. However, the first impression was somewhat marred by litter scattered around the entrance, which could benefit from more regular attention and cleaning. The check-in process was smooth, and the staff at reception were polite and efficient. We were assigned a room on the ground floor. However, there was no mention of the room’s cleaning schedule at check-in, and we were left to assume that cleaning occurs on an as-and-when basis. The room itself was comfortable, though we did notice that it lacked air conditioning. While we were aware of this when booking, it would be a welcome addition, especially during warmer months, as the room did get a little warm at times. The shower had excellent water pressure, but we did spot some mould around the edge of the bath, which was a bit disappointing. While the room was generally clean, it did seem that the standards have slipped slightly since the pandemic, with some areas requiring more attention. When checking out, we noticed that in some places, the carpet in the corridor appeared to be loose, presenting a potential trip hazard, which may need to be addressed for safety reasons. Overall, our experience at this hotel was quite good. The staff were courteous and helpful, and while there are areas for improvement, such as maintenance and cleaning, we felt that the hotel has the potential to offer a more polished and enjoyable stay.

Usual Premier Inn: convenient location and lots of parking. Friendly welcome too. Doesn’t have air con and therefore rooms somewhat warm. Provision of a fan, iced water and ensuring curtains shut and windows open is appreciated. However definitely needs to address this when it’s refurbished.

Room was very warm heater control on wall said 30c and the open window didn't offer any respite and the supplied fan just blew hot air around room. We had to leave the hotel around midnight and drive home instead. Noticed however the reception area was very cool suggesting it was air conditioned! Shocking experience never again would we stay there.