Peterborough (Ferry Meadows) hotel

Great service from Dean on reception much improved to my last stay at a Premier Inn. Good stay would recommend if anyone is looking to stay in the area

Amazing stay at this lovely hotel! Had the best and most helpful receptionist called Dean ❤️ Would definitely come here again, comfy room

Worst stay at a hotel ever! Cobwebs and spiders in the corners of bathroom. No running water in the room! No ventilation! Poor service

Rooms clean but too warm, fans provided. Booked restaurant for 20:15 but upon arrival told restaurant was closing and to order and eat in bar. Next night dined elsewhere but returned for a pint, bar staff gleefully said they closed at 22:00. Unsure what sort of hospitality they want to provide guests! Unfortunately work keeps sending me here, and experienced same issues everytime.

My wife and I have stayed here several times and have never been disappointed. However, during our recent two-night stay, the heatwave proved too much for us. Our room remained at around 32°C, which made sleeping extremely difficult. Although there was a fan provided, it simply circulated the warm air and didn’t offer much relief. On returning from a day out for our second night, we found that the television in our room had stopped working. We reported this to reception and were promptly moved to another room, which we greatly appreciated. The lady we spoke to was very apologetic and courteous, which we found reassuring. The new room was located downstairs and, although still warm at 26°C, it was a noticeable improvement and made for a more comfortable night’s sleep. We do understand that the unusually hot weather had an impact on our experience, but given the price of the stay, we feel it’s time Premier Inn considered investing in air conditioning for guest comfort. A small additional point — and not to be overly critical — there were noticeable patches of mould around the shower area. Since the shift to cleaning on request, it seems the previously high standards may have slipped slightly. That said, the restaurant was excellent. We dined there on two occasions and both meals were enjoyable. The staff were polite, attentive, and efficient. Overall, it was a pleasant stay, despite the issues mentioned above. We hope to see some improvements in the future, as we’ve always enjoyed our visits in the past.