
14 Jul 2026
jilly D
Bearsted, United Kingdom
"No air conditioning and unbearable hot rooms"
Only an electric fan in an extremely hot room. We were a group of 11 staying 4 nights. We wanted to complain but were told there was no email. WhatsApp was available but came back it was unable to respond. Phone number with constant options but no one to speak to!
Their policy of a good nights sleep or money back was not stuck too.
DO NOT STAY during a heatwave!

12 Jul 2026
Nick H
Lewes, United Kingdom
"Do not use in heatwaves!"
Mixed feelings about this place as it is situated in a beautiful spot close to the country park and all that has to offer. However, we had the misfortune of staying there during one of the countries "warm spells" that happen now on quite a regular basis. Sadly, the Southerly facing room on the second floor was illequiped to cope with those temperatures and became unbearable to sleep in comfortably. The window, that are a victim of modern day regs, opened a mere 2 inches at the bottom depriving us of the opportunity of letting in the cool night air. Why windows that open fully on the top half can not be installed is beyond me. Air conditioning is a must in hotel rooms if you care about your guests. Likewise, the room could benefit from proper wardrobe space and not just something that looks like ironing board storage. Also, a set of draws for underwear storage etc. it is not only reps and builders on a one night stay that use these places and living "out of a suitcase" does not make for a comfortable stay. The plus points were that mattress, definitely the best in the business and the shower was great. The view overlooking the golf course was also great , spoiled by the fact that the curtains had to be kept closed due to the heat!
The breakfast offering was plentiful but the unlimited cooked had to be ordered stating how many of each item was required. It was pretty average once served with sausages with just a brown stripe on one part and bacon rashers firmly adhered to each other. We wish we had utilised the adjacent garden centre cafe that were offering a deal on 2 cooked breakfasts.

12 Jul 2026
"Terrible"
So hot and no air con . Made it terrible to sleep and get ready for the wedding .

08 Jul 2026
"1000 degree room"
Extremely poor sleep due to the ridiculously high temperature in the rooms. A member of staff even highlighted as we arrived how hot the rooms were. Premier inn were less than helpful when we fed back earlier. Extremely poor

04 Jul 2026
Road18364562691
Peterborough, United Kingdom
"Do not stay in summer!!!!!"
Warning, do not stay in the summer. This hotel has no a/c in the room and it was a south facing room upstairs. The window only opened about 2cm and the room therefore was about 50 degrees. Got no sleep
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