Peterborough City Centre hotel

Great service from professional staff...Lina, Lorraine and Celia...room was very comfortable and clean, evening meal and breakfast good value food

Had a great stay and Lina was out standing. She really made our stay special and looked after us. Would definitely come back

The check in was shockingly bad. Took me about 20 minutes to get my key card (had checked in online but that didn't make any difference). I asked why it was taking so long and was told it was an unusual queue at 3pm (when check in opens). No apology offered. Another guest in the queue said it had been exactly the same on their previous visit. I had a Premier Plus room which was definitely worth the small extra amount that I paid. Big and bright room looking out onto an inner grassed area. Nice to have a mini fridge included. Very noisy fan in the room connected with the main bathroom lights - but despite the enthusiasm of the fan, the room did have a bit of a musty smell. Great location and easy to walk to the town centre. The issues are easily fixable which would earn this hotel a better rating from me.

Perfect location for our annual visit to Peterborough Beer Festival. Booked 12 months in advance to get the best price. Room was ready on arrival at 2:30 with no extra charge for early check-in. Very clean room with comfortable beds and even though it's central was very quiet. Looses 1 star due to extortionate car parking charge

When we arrived there was no one on reception. Then a man without any uniform (just black tshirt) walked past said hello and went straight into the back office room, which felt a bit rude. When we asked if our room was available earlier he was abrupt and not very pleasant in his response. My partner had a free parking voucher on her university app which he hardly looked at and said no the car parks nothing to do with him and we had to pay (the extremely expensive prices I might add). When we returned later in the day we asked to use the toilet which a lady kindly let us use. When I visited the men’s there was puke in the sink and all up the mirror. I went and told her about it to which she just sighed and said that someone had told her told her about it already - why hadn’t she delt with it then??? When we arrived back at 3pm check in time, our room still wasn’t ready and were made to wait another 10/15 minutes. In the bar and on the staffs T-shirts there is plenty adverts to the 2 for £12 cocktails. When I asked staff what cocktails were included he told me he doesn’t have any and that branch doesn’t even do cocktails. Terrible service and not one you would expect at premier inn.