Huntingdon (A1/A14) hotel

Absolutely disgusting - avoid this hote!!!! I stayed here last night and had one of the worst hotel experiences l've ever had. At around 2 a.m., I was woken by the fire alarm. As frustrating as that was, I'm honestly grateful it happened because, when I went to get back into bed, noticed what appeared to be bedbugs in the bed. At first, I wasn't sure what I was looking at, so I caught one in a glass. After examining it more closely, I found multiple bugs in and around the bed. I was absolutely horrified and went straight to reception, where my room was changed. I also showed the bugs and the condition of the bedroom to a member of the front-of-house team. They appeared mortified and repeatedly acknowledged how unacceptable the situation was. I was told the replacement room had only been open for around three months and was therefore considered newer. However, the bedding in that room was stained and had holes in it, which was hardly reassuring or acceptable. This morning, woke up covered in bites across my torso, back, arms, and legs. The marks are large, sore, and extremely itchy. I have never felt so disgusted or uncomfortable after staying in a hotel. After making a complaint and showing the team the bugs and the condition of the room, I expected someone from management to contact me personally, apologise, and explain what would be done about my experience. Instead, I was simply handed a number to call for Guest Relations and told to contact them. I am extremely disappointed and disgusted by the customer service I received. This should have been dealt with immediately by the management team before I left the hotel, particularly after a member of staff had seen the condition of the room and appeared so shocked by it. This experience completely ruined my stay, and I'm now left dealing with the aftermath. I strongly urge anyone considering booking this hotel to think twice and thoroughly inspect the room and bedding before settling in. I certainly will not be returning. I have added photographs from the night of my stay showing the bugs, the condition of the room, and the bites afterwards, so people can see exactly why I've left this review. I do also have videos, but unfortunately I cannot upload videos only pictures. l've also uploaded videos of the room I was moved to. The bedding was stained, there was something unexplained in the sheets, and there was even a hole in the bedding. This is completely unacceptable and falls well below even the most basic standards of cleanliness and hygiene. It’s now been well over 24 hours since I raised this issue with Premier Inn Huntingdon, and I still haven’t been contacted by anyone. This level of customer service is completely unacceptable. I also left a one-star Google review for Premier Inn Huntingdon, and interestingly it’s still sitting as pending with no response from the hotel either. The complete lack of communication only reinforces my experience.

Premier inn have a solid reputation and that’s why, with work, I always head there for the budget and that reassurance of decent quality. I have no idea with the hotel but after a good check in experience I arrived on the 2.nd floor room to an overheated room without room aircon but a small portable unit in lieu. The decor is so tired and the bathroom has mould in the ceiling. The pub next door is really atrocious. It’s run down and currently has no affiliation for dinner and breakfast - so even if you’re on business and have the costs included you have to pay. The bar lady was friendly and the young staff good. The food was really low priced and wasn’t too bad. The location is not great but if you simply want to bed down and leave it ticks the boxes. The premier inn brand is genuinely let down by this place. The staff cannot work miracles.

You have to ask for your room to be cleaned otherwise they don't get cleaned. I asked on the first morning for the room to be cleaned each day. It wasn't. That night I asked for the room to be cleaned for the remaining days of our stay. It wasn't. I asked for the room to be cleaned the following day , it wasn't. Fan in room was coated in dust. Reception advised that fans in rooms are only cleaned once a month. I requested for our to be cleaned which it was, but then spat out all the debris across the room when next turned on. On our day of leaving another customer was complaining about the dirty fans and was told the same thing. Worst stay I've had at a Premier Inn. Complained to reception and asked to raise a complaint and receive a refund, and was rudely told to contact customer reservations.

Fantastic warm welcome. Stayed in premier plus room which is a real treat. Air con, ultimate wi-fi and complinentary drinks and treats. The waterfall shower is also great. For literally a few pounds more - I would recommend the upgrade.

Great care and customer service from Helen. She managed to source and swap rooms for me due to me needing air conditioning. She was friendly, professional and I felt she cared. Refurbished room was lovely. Also thanks to Gary..