
01 Sep 2026
Driz05
Cambridge, United Kingdom
"Very very awful"
No air con in room. Stayed in a family room with toddler and 6 month old baby. Was dangerously hot, had a fan that just pushed humid air towards us. Truely a terrible experience, we were all sweating all night, even after a cold shower. No ventilation as window opened a crack and was covered in spider webs. Staff all polite but my advice is to avoid in summer months especially with young children. We left at 6am as soon as we could!

31 Aug 2026
Arnie28
Liverpool, United Kingdom
"A welcome one night stay at this Premier Inn"
Booked in at this Premier Inn for an overnight stay in order to attend a family funeral the following day. Our solemn mood was certainly lifted by the excellent welcome we received from the two chaps who booked us in. They were friendly and efficient in the jobs and with a great touch of humour. Well don Chris and Garry. Top guys.

29 Aug 2026
"Horrible smelling room shower not working"
Came for wedding
How ever my shower in room 116 not working as I am writing I haven't bathed since Friday
Toilet not flashing
Asked for new towels in the morning till now haven't got any new ones
Cannot use the toilet Aura the reception ist
Had to give me another room to go and have a bath or use the toilet
Just wondering what service is this
Ineed someone to get in touch with me
Not worth my money

26 Aug 2026
scowling827
Wrexham, United Kingdom
"Terrible communication"
Have nt actually stayed here yet. Due to stay before our flight in September family of 5. 3 children. We paid extra for evening meals and breakfast. Looked today at booking table only to see on website that the restaurant is closed while we are there. Rang hotel who said they would look into it and email straight back. That was 3 hours ago.
They have agreed to refund us £55 but we are £27.99 short. Due to stay there in 14 days. Never had email to let us know no restaurant and only booked for ease as travelling 3 hours away for flight from Stansted. Now we are £80 out of pocket expected refund 7 days and need to find somewhere else to eat. So annoyed what terrible customer service.

26 Aug 2026
"Don’t stay in the summer months!"
The room was 28 degrees with both noisy fans on. Only one window opened a little. It was only 23 degrees during the day and cool outside at night, but the room was unbearable hot for sleeping. I watched tv and read till the morning. I would not advise anyone to stay during the summer unless you pay extra for air conditioning as the rooms are so well insulated and not sufficiently ventilated. It was not fit for purpose and therefore of little value, hence low star rating.
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