Cambridge East (Newmarket Road) hotel

When I arrived I was firstly allocated to the wrong type of room, which was not a capacity issue (as I initially suspected, based on the conversation of the reception team) because I was moved upon complaint. I thought this would be the end of the issues, but it only appeared to get worse from there. The new room had clearly been improperly serviced, with there being other guest's hairs all over and within the bed (including stuck to the pillow). Again, I went down to immediately report it, to which I was told 'they would pass the message on'. Defeated and tired I opted to sleep on the sofa as opposed to the bed. The bathroom was also in a similar state, with other people's hairs in the bath and spread elsewhere across the room. I went down to reception again the next morning to request a room service, and in all fairness the bed was dealt with so that I could sleep in it, but the bathroom remained uncleaned. For the price you pay, this is obviously quite disappointing. My next issue was with the breakfast. Everything seemed fine at first, and it was just your average hotel buffet. My issue came when I tried one of the eggs, and was appalled to see that they were starting to turn grey on the inside. Again, for the extra price you have to pay for breakfast this was disappointing. My final major issue came with the WiFi, which I had pre-paid for before arrival. I was not given the relevant codes/ information, and had to go down to reception for a 3rd time that night in order to get it sorted out. It also kept kicking me out, so I had to repeatedly sign in - while it may be nothing more than a slight inconvenience to some, when you are trying to access work/ messages etc it can be such a pain, and it just generally adds to the bigger picture of issues. Another annoyance is that whenever the bathroom light is turned on, there is such a horrific overbearing noise in the bedroom's vent system, and this lingers for a little while after you switch the lights off. Location wise, it is quite nicely located with a 20 minute walk for 5 minute taxi towards the centre, but that does also have the compromise of being really loud in relation to traffic. After having tried to call complaints at the time of stay, as well as having someone from another team within the company trying to reach out to the hotel directly but to no avail, I have been left with no other option than writing this review. Overall, it was quite an unpleasant and disappointing stay - not the standard I had expected, and in my opinion definitley not worth the money paid! I have attached some highlighted photos of some of the issues below - obviously photos do not convey how these sort of problems actually feel in real life, and they aren't of the best quality, but it is just to show some of my experience! While one or two hiccups here or there are excusable, the fact that there were a) so many different issues and b) the fact that some of those smaller issues were so widespread that they amounted to greater issues is what has warranted this review.

Clean but alittle tired, especially the carpets & some damp on the bathroom wall. No apparent fool proof method to ensure your room is serviced - noted by staff on a scrap of paper then room not serviced. No where to park whilst unloading - small layby outside the entrance always full with workmens cars from a local build. Staff very pleasant.

Had a great time at Premier Inn, the food was very good, good customer service and if you like pizza and you can do a make your own pizza, it's enough for 1 adult, but for a kid, it might be enough or just a bit much. I would recommend this hotel for anyone. The only bit I would recommend if and when they redo the drinks Menu to split what is on tap or bottle, with beers or Cider, but otherwise I had love time, they did excited my expectations, as went to main reception, to get an iron and ironing board, but they only had an iron in the reception area, but the person took my room number and said, "I will get an ironing board up to you" I didn't think I would get one in time for me to use it, but only 2 minutes after being back in my room and got a knock at the door and it was the receptionist and he had the ironing board for me, I was very happy.

Booked to stay at the premier inn Cambridge east (Newmarket Road) for the weekend so we visit our sons girlfriend who at university in the city. From the moment we arrived a fantastic chap called Anjum was there to help us. We had a problem with accessible services trying to sort out parking, as my husband is waiting for major back surgery and straggles to walk. Anjum was brilliant helping us get it sorted out. We need to request an iron and board he sorted. Have us directions to get to the place we needed to meet our son and his girlfriend. Also needed help with a couple of other things and nothing was too much trouble. He has a demeanour and was so personable with all the guest and super helpful. It’s so nice to meet someone who emulates that kind customer service and seems genuinely happy to help you and enjoy their job! He is an absolute credit to this premier inn! We will mostly likely be back to visit again and would not hesitate to stay here again or recommend it to anyone! Thank you for restoring our faith in good hotels and good service!

Anjum was fantastic, checked us in at the front desk, chatted friendly with our daughter. Later took our order in the restaurant, got our daughter colouring and later a treat for completing it. Another lady chef was very friendly at dinner and breakfast. A good team, comfortable room but some mold in bathroom (317), a little out of Cambridge centre.