Cambridge (A14, J32) hotel

Comfy and cosy room. Good AC, which we don't normally have here in the UK. Free and safe parking. However, the TV has a very slow response to changing the channel and volume. We stayed for 3 nights, and they didn't bother to vacuum our carpet, despite my request for the room to be cleaned.

We only stayed one night at Premier Inn Cambridge A14 but really enjoyed our stay. Our family room had recently been refurbished, was spotless, and felt like a modern upgrade on the classic Premier Inn layout. Plenty of USB sockets and charging points made it very convenient. The staff were excellent—special shout out to the friendly lady on reception who greeted us with a smile and made us feel welcome. She even provided us with ice on request, which greatly appreciated during the hot weather. Despite the hotel being busy, it was quiet and we had a comfortable night’s sleep. Free on-site parking was another plus, and breakfast was tasty with a good selection (worth booking ahead). City centre approx 15mins away by car. Overall, a clean, comfortable stay with fantastic customer service. Would definitely recommend if visiting Cambridge.

room 203. Nice spacious room, very clean. No desk in front of the sockets to use as a dressing table or for laptop but there was a round table with 2 chairs in the room. Very clean room and bathroom.Only had 1 bath towel in the bathroom but asked for another which was quickly sourced. Could have done with a larger bin in bathroom as rooms are not serviced every day, unless you request a clean. Found the bed not easy to get on as it was very high, we are both 5' tall. Overall a very pleasant stay.

Good: Modern hotel, smart (though small) room, good air con, comfortable bed, good shower. Liked the charging points beside the bed. Bad: It seems to be on quite a pikey estate with a tatty burger van belching fumes opposite the front door - it just felt like a weird choice to put a modern hotel on a council estate. Quite a lot of traffic noise, given it's not THAT close to the main road. Car park didn't feel very secure, and there was a long walk round the side of the building to get from the car to Reception, carrying all your bags. Extractors in the bathrooms were hopeless - it was like a swamp in there even after one shower, with water running down the walls. Breakfast service was very average: we arrived and there were six dirty tables and one available one, and the situation didn't get any better while we were there that day or the following one. Buffet items were slow to be replenished, and the set-up meant that people queueing to collect their toast were in the way of people trying to grab other continental breakfast items. It felt generally under-staffed, even though it wasn't hugely busy on either morning. And generally the staff were less friendly than usual at a Premier Inn, so maybe they were just too busy on the couple of days we were there?

My wife and I stayed here on 19th July... The inn itself is well situated and clean... Would have given it a 5 but for the shocking service at breakfast time .. We went down for breakfast at 10am , service till 11, I had to wait 5 mins on fried eggs which was ok , but behind me was my wife , who waited over 19 mins on the bacon being refreshed , she wasn't the only one as another 6 / 8 guests behind her also waiting , by the time it came out , most of the other food was luke warm if not cold , I approached the manager to say it was unacceptable , only to be told the chef was under a bit of pressure that day,... The hotel was fairly busy and the staff should be well aware of how busy it was going to be , The service was really unacceptable, if you pay for a service, u expect to receive it and the full range of food advertised . One lady came down at 1040ish ,picked up plate , looked alo g what food was there, stood and waited 5 mins , then gave up , put her plate down n had a coffee... This service just was not good enough...